Customer Service Advisor

Customer Service Advisor Vacancy at FM Conway!

FM Conway is looking to recruit a Customer Service Advisor to work within our Aggregate and Asphalt division, based at our Head Office in Sevenoaks, Kent. You will join us on a full time, permanent basis working Monday to Friday, 06:00 to 14:30.

Why you should join our family

Our Aggregate and Asphalt division manufactures a range of high-quality products that can be adapted to suit the specific needs of our customers. We pride ourselves on our excellent customer service and you will play a key role in managing new and existing client orders. You will be joining a thriving team who are committed to our vision and continued investment in our self-delivery model.

As an FM Conway employee you will receive a range of fantastic benefits including 23 days holiday plus bank holidays, access to our free on-site gym, career and professional development as well as a wide variety of shopping discounts through our Rewarding Great People platform.

What we are looking for in our Customer Service Advisor

As our Customer Service Advisor, you will be confident on the phone, comfortable working within a fast paced environment and able to work well within a team. Peak times will include dealing with calls, emails and orders therefore, you will need to have a positive hands-on approach. Experience in customer facing roles as well as experience with dealing with a high level of calls is desirable however not essential.

Responsibilities of our Customer Service Advisor

• Accurately receiving and processing orders

• Responding to customer enquiries in a timely and professional manner

• Maintaining excellent customer service and effective communication in order to meet service delivery standards

• Building and maintaining relationships with our customers as well as our internal distribution, commercial and administration team

• Ensuring compliance with the service level standard

So if you feel that this is a role for you and would like to join the team as a Customer Service Advisor, then please click ‘apply’ today.

Closing Date: 05/05/2023

FM Conway is an award-winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life.

At our heart we are a family that recognises and embraces individuality, so if you are excited about this role but you are unsure if you meet all of the criteria, we encourage you to apply anyway as you may still be the right candidate for this or another role we are recruiting for.

We look forward to receiving your application!