Housing Support worker

Housing Support Worker Grade F

We are looking for someone to join Housing Services in the role of Housing Support Worker based in various locations throughout Gateshead and employed directly by Gateshead Council.

Housing Support Workers will work with vulnerable households across the borough of Gateshead assessing their support needs and working with those customers to provide a suitable support package through the provision of direct support or through multi agency working to ensure their support needs are fully met.

About the role….

You will provide practical and emotional support to vulnerable customers, assisting with issues around finances, health, housing, life skills, personal safety, legal issues, substance misuse, children, employment, training and education as examples. This practical support will aim to reduce the risk of homeless and promote sustainable independent living. For this role you will be expected to have experience of working with vulnerable people.

A bit about Gateshead Council…

We’re truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are.

What’s in it for you? Well, there’s so much on offer and here’s just a few of the highlights!

• You’ll be paid a competitive salary plus additional allowances where relevant.

• We’ll help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year.

• You’ll get a generous annual leave package of 28 days annual leave for new employees, rising to 32 days after 5 years continuous local government service.

• You have the chance to buy up to 10 additional holidays per year.

• You’ll have the opportunity to participate in the Council’s Flexi time scheme, subject to management approval and business needs.

• You’ll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme.

• We’ll give you the chance to take advantage of various offers and discounts on shopping and household spend, including O2, Virgin Media and Dell

You must have…

You will be required to demonstrate in your role a positive, diverse and inclusive attitude to both internal and external customers and colleagues and having effective communication skills is vital in this role with experience of working in a non - judgemental way.

There are performance and monitoring requirements within this role and you will be expected to comply with systems in place to monitor data and outcomes. This will include completing support paperwork to a high standard. Having effective time management skills and IT skills are also essential for this role.

It is vital that you adhere to both service and Council policies and procedures regarding working practices and service delivery. The postholder will need to have knowledge of safeguarding polices and procedures, data protection and confidentiality as well as having experience and knowledge of Professional Boundaries.

In addition, you will need to have 5 GCSE at grade C or above including Maths and English or equivalent or relevant experience.

This post will be subject to a DBS check from the disclosure and barring service

It’s time to apply!

For an informal discussion or if you need any assistance, please contact Penny St Bernard on 0191 433 5311

JOB PROFILE