Customer Service Representative

• A fantastic starting salary of £24,000 - £27,000K DOE
• Yearly salary reviews
• 25 days holidays plus bank holidays

Looking to work for an exciting new startup in Coventry who’ve recently been featured on the Apprentice? Searching for Customer service or Customer Success roles? Join this new startup within the sustainable automotive sector as a Customer Service Representative today!

Company profile - Eco-Automotive
In this Customer Service Representative role, you’ll be joining a new and exciting retail brand that specialises in urban electric vehicles within the sustainable automotive sector.

As it continues to grow its direct consumer business, it is looking for a brilliant Customer Success Executive and all-round superstar to join its team!
Our client is looking for a highly engaging, proactive and ambitious customer success executive to join our growing team. You will work directly with the Head of After sales, and, at times, work with the CEOs and Senior Management. The role’s main focus is making sales, completing sales paperwork and resolving customer issues. This is a stretch role and an opportunity to join an innovative start-up, where you’ll be able to see the impact of your work on a daily basis.

Job description – Customer Service Representative
Day-to-day your responsibilities will include resolving customer issues, making sales, reporting on online sales activities and customer feedback, being the go-to person for customers to speak to, maintaining an extremely high standard of customer service and various admin tasks.

Creative thinking and a solid understanding of brand experience and sales will be needed!

This is an ideal role for a fresh graduate looking for an exciting first career break who wants to be at the start of an exciting startup journey within the sustainable automotive sector!

Key responsibilities – Customer Service Representative

• Managing daily customer communications: email responses, phone calls.
• Assisting customers in ordering new products and accessories online and over the phone.
• Filing and keeping track of customer registration and sales documents on the SharePoint.
• Creating and ensuring the paperwork for pre-delivery inspections are completed on time.
• Managing the plug-in grant process with the finance team
• Creating vouchers for the tracking service
• Working with the Marketing team to convert prospects and leads into customers (sales).
• Working with Marketing on outbound email comms and campaigns.
• Working with other departments to help the rest of the business understand the challenges our customers face, so we can improve our products and services (providing customer service feedback to the business).
• Managing and updating the Help Centre.
• Looking for ways to improve the Customer Service department as a whole, including anticipating wider customer challenges and proactively solving issues.

Job requirements – Customer Service Representative

• Experience working in customer service/brand experience
• Experience working with a CRM is a bonus
• Retail and/or event management experience is a bonus.
• Excellent computer and technical sills, experience using MS and ERP system is preferred.
• Ability to work to deadlines and communicate issues in sufficient time
• Highly organised keen attention to detail
• Excellent work ethic and can-do attitude
• Interest and awareness of the wider environmental and sustainable automotive sector
• Good at problem-solving and ambitious
• Excellent communication skills

Benefits of the job - Customer Service Representative

• A fantastic starting salary of £24,000 - £27,000K DOE
• Generous discounts on all products
• Equity in the business
• Great pension
• Yearly salary reviews
• 25 days holidays plus bank holidays
• Monthly lunches out
• The chance to join a new and thriving startup

Looking for Customer Service jobs or Customer Service Representative roles in London? Want to progress your career in Customer Service and sales at a fast-growing startup? If you’re an ambitious graduate with previous retail or sales experience, apply to this Customer Service Representative role in London today!

Give a Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.

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