Customer Services Executive

• A great starting salary of £28,000
• Monthly social events and fun quarterly activities
• Remote working

Looking for Remote jobs, Client Services Jobs, or Account Executive roles opportunities? Keen on working remotely for a leading MedTech company? This Client Services position could be perfect for you - apply today!

Company profile - Healthtech Firm
You will be joining an award-winning HealthTech business that is dedicated to helping the NHS become more efficient and saving taxpayers money. They help the health & social care sectors make sense of their spending. They have developed the world's first whole-country product price comparison service, used across over 200 hospitals and covers more than £17bn of spend. It’s helped the NHS save over £100m. Since then, they have branched out and are now offering more varied solutions. They pride themselves on their agile and pragmatic approach to delivering to their customers - and this role sits at the heart of that. Following consistent success in the UK, this growing MedTech company is looking to grow their team!

Job description - Customer Services Executive
In this Customer Services position within HealthTech, we are looking for someone to join the Customer Operations team to support the delivery of exceptional customer service. Specifically, the management of their helpdesk where you will provide 1st line support, triage various customer communications, provide customer support for their core applications, assist in the training of customers and manage various data processing activities. The Customer Operations Executive will be assisted by the Head of Customer Operations, and colleagues, to work across all core areas of the business, providing a solid understanding of the business upon which the successful candidate will later specialise in. This will include customer support, customer success, data processing and customer relationship management.

Key responsibilities - Customer Services Executive
In this Customer Services job, your responsibilities will include:

• Delivery of exceptional customer service to our customers with excellent communication, empathy and efficiency
• Customer support and management of helpdesk, 1st line support and triage of various customer communications e.g. email, calls and live chat
• Make use of tools and techniques in place to identify customers who may need additional support e.g. data chasers or password requests
• Supports internal development process by investigating and raising bugs from customer emails where appropriate, and following up on their resolution with the customer
• Data management/processing for core applications and other related responsibilities e.g. quality assurance, data chasers, weekly app checks
• Collate and summarise customer data to present back to the customer in a clear and presentable manner
• Work with Customer Success Lead to support the delivery of customer-facing events
• Provide customer training - 1 on 1 / small & medium sized groups - covering basic functionality, best practice and usage of the main tool(s) through scheduled training sessions
• Generate supporting literature e.g. support desk FAQ's and ensure these are regularly reviewed and up to date
• Technical administration of 3rd party Operations apps e.g. Training platform, Helpdesk, CRM and other supporting platforms

Job requirements - Client Services Executive

• A degree from university (Health and Science related is a plus)
• Have experience and enjoy working in a customer service/support role handling multiple customer queries in various forms
• Have excellent communication and interpersonal skills
• Be technical, detail-oriented, and comfortable handling and processing data
• Be numerate; able to read and understand data presented in a range of analytic presentations e.g. graphs, tables, KPIs
• Be proficient in using Excel (Google Sheets) - basic formulas, pivot tables, vlookups
• Able to work independently on their given task to meet required deadlines
• Genuine interest in the NHS / health

Benefits of the job - Customer Services Executive

• A great starting salary of £28,000
• Employer-paid health insurance and health cash plan
• Pension scheme with an employer contribution of up to 5%
• 25 days leave (with option to purchase additional leave)
• Possibility of employee options/EMI (commonly called shares)
• Monthly social events and fun quarterly activities
• The opportunity to work from home in this remote role

On the lookout for Remote jobs? Interested in Client Success Executive roles, or Customer Service positions? Join this award-winning HealthTech business today! Apply now!

Give a Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.