Customer Service Assistant

Global Resale is looking for a Customer Service Assistant for our Braintree, Essex location!

Global Resale partners with manufacturers, resellers, and leasing companies to source large volumes of retired and replaced IT/Electronic equipment, and sells to the best equipment dealers and resellers. www.globalresale.com

Fantastic opportunity to join a fast-growing division of a huge multi office company. To support the Project Manager with SMART software and assist in winning new business to grow the department. This specific division has had backing from Microsoft.

Essential Duties and Functions:

• Identifying prospective markets and clients via various methods including via email and telemarketing
• Keeping up to date with new technology to provide information to prospective and acquired customers
• Generating excellent client relationships
• Liaising with our internal teams to build comprehensive solutions for our customers
• Assisting with the creation of marketing campaigns
• Manage and update website content
• Compiling and maintaining a CRM database
• Keeping customer records accurately updated
• Working closely with internal teams/arranging meetings
• Meeting with clients virtually and/or during sales visits
• Attending trade exhibitions, conferences and meetings online or in person
• Reviewing sales performance
• Negotiating contracts and packages

What are we looking for?

• Previous customer service background and the ability to remain professional at all times
• Excellent telephone manner
• Good working knowledge of IT
• Clear and concise communication skills
• Strong working knowledge of Microsoft Office Suite of applications
• Strong organisational skills that reflect ability to perform and prioritise multiple tasks seamlessly
• An interest or previous exposure to Marketing
• Confidence using social media
• Excellent communication skills
• Strong attention to detail
• PPC/SEO/Email marketing experience is advantageous

What's on offer for you?

• Career progression with competitive salary and OTE package
• Access to company Employee Assistance programme to assist employees with personal and/or work-related problems including emotional well-being
• 28 days annual leave increasing by 1 day each year with length of service
• Company pension scheme
• Free tea, coffee, refreshments and plenty of ice lollies in the summer months!
• Access to pool table, football table, shuffleboard and arcade games on your break
• Free parking
• Summer BBQ’s and corporate events!

Job Type: Full-time

Salary: £23,000.00-£25,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking
• Referral programme
• Wellness programme

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Braintree: reliably commute or plan to relocate before starting work (required)

Experience:

• administration: 1 year (preferred)

Work Location: One location