Area Customer Service Supervisor

Are you looking for an opportunity?

Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia!

We have an excellent opportunity within our Customer Service Team at Shenfield / Southend Area for Area Customer Service Supervisor

The Role

The key focus of a Station Supervisor is to supervise a small team to ensure that the team continue to be both motivated and dedicated to exceeding customers expectation. As well as providing supervision of train dispatch and Ticket Office, the role will include all aspects of customer service responsibilities, such as maintain good train performance at the station, passenger assistance boarding, engaging with contractors, dealing with lost property enquiries, station cleaning as required, and security checks.

This position will require you to work a combination of shifts which includes early starts, late finishes, and bank holiday working. There is also some weekend working including Sundays turns that are outside of the 35hr working week.

Full uniform will be provided, to ensure that you embrace our values and brand as a business.

What we are looking for

We are looking for a colleague who has a high level of professionalism and a positive attitude. The ideal candidate should be pro-active and friendly when dealing with our customers.

Excellent customer service and interpersonal skills are crucial for this role. This role will require you to remain calm under pressure whilst maintaining integrity at all times. You must be flexible (in your working hours).

The suitable candidate will be familiar about using new technology such as smart phones and the internet as they will be required to show customers how to use these tools.

The successful applicant will be required to attend a medical, as all offers are subject to passing a safety critical medical.

Previous experience dispatching trains will be highly regarded.

The closing date for all completed applications is on Friday 19th May 2023

*Please note vacancies can close earlier due to high influx of candidate applications*

To succeed in this role, we are looking for people who can bring our four values to life in your everyday work:

• Genuine … be welcoming, customer-centric and respectful

• Professional… be solution-oriented, accountable and delivering to promises

• Proactive … be progressive, innovative and decisive

• Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia offer a healthy work life balance, holiday entitlement and an environment where you can learn, develop, and grow in your career. If you think you would be a great addition to GA then apply now!

What can we do for you?

• Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme
• Free Travel on GA and 75% discount on other TOCs for leisure travel
• Free Leisure travel on GA and 75% discount on other TOCS for eligible family members
• International travel discount card (FIP) for staff and eligible family members after 12 months service
• Gainshare bonus paid if GA hits relevant yearly targets, up £550 for permanent and £300 for agency
• GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies
• GA Hapi Benefits App– our great benefits app which includes discounts across many retailers, days out and dining
• 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services
• Annually issued 12 discount vouchers for family and friends to use
• Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)