Team Manager Women - Harvey Nichols
This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.
Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear.
ROLE MISSION
We are looking for a Team Manager to join our Women RTW and Accessories team in Edinburgh Harvey Nichols on a full time, permanent basis.
Reporting directly to the Store Manager, you will manage a team of Client Advisors offering every customer a unique experience and turning their dreams into a Gucci creation. You will make a real difference for each of our clients.
- Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
- Provide support and regular feedback to Client Advisors to ensuring their development is ongoing and their motivation and sense of belonging is high.
- Participate in attracting, recruiting and onboarding a high performing team.
Client
- Lead the execution of clientelling activities with your team, developing actions to reach clear goals and KPIs.
- Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered.
- Manage and resolve customer issues, delighting and retaining the client relationship.
Product
- Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.
- Partner with the Store Manager and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business.
- Partner with the Store Manager and Visual Merchandising team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained.
- Proven experience in a managerial role within fashion retail, preferably luxury
- Proven ability to drive results, commercial awareness and business acumen
- Experience of clienteling and CRM
- Talent for managing, coaching and developing a team
- Passion for fashion luxury and product knowledge
- Fluency in English, any additional languages would be advantageous
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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Team Manager Women - Harvey Nichols • Groupe Kering
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