Customer Sales Apprenticeship Programme

About us

With 24 million customers across six countries, Sky is Europe’s leading media and entertainment company and is proud to be part of the Comcast group.

Our 32,000 employees help connect our customers to the very best entertainment, sports, news, arts and to our own local, original content. Following the success of Sky originals like Chernobyl, we plan to double our investment in original content by 2024. We’re also developing a new TV and movie studio, Sky Studios Elstree, which is expected to lead to the creation of over 2,000 new jobs and generate an additional £3 billion of production investment in UK creative sector in the first five years alone.

Our technology allows Sky customers to watch what they want, when they want, how they want and connects millions of people to content they love. And our online streaming service, NOW, brings viewers all the enjoyment of Sky with the flexibility of a contract-free service. We also believe that a company of our scale has a responsibility that goes beyond our business, and into the community.

We recently announced a series of commitments to help tackle racial injustice and improve diversity and inclusion. To ensure the commitments are delivered, Sky will invest £10million per year across its markets for each of the next three years. We’re committed to being Europe’s first net zero carbon entertainment company by 2030 – two decades before we have to – and we’re an inclusive employer recognised by The Times and Stonewall for our commitment to diversity.

Working in our Contact Centre you’ll be part of one of our Customer Sales Teams who work hard to deliver the best service in the country to new and existing customers. We have three main Sales teams in which this role may sit: Loyalty Stay, Loyalty Change or Welcome.

As an Apprentice with us you’ll be fully supported to achieve a nationally recognised Customer Service qualification by the end of your first 15 months at Sky. In your first four weeks, you’ll be fully supported by a learning specialist in our Start@Sky programme – learning all about our how we deliver outstanding customer service, making you an expert in this field. We’ll also assign you a buddy and assessor to guide you through your day-to-day tasks.

What you’ll be doing

• Listening attentively to customers: understanding their needs, showing empathy and inspiring trust
• Keeping the customer at the heart of all that we do
• Keeping up to date with all Sky products and campaigns so that you can effectively support our customers and promote new and existing products
• Delivering the best service in the country in every interaction
• Working towards targets across several business measures.

What you’ll need to be considered
You’ll need a minimum of two GCSEs A* – C (or equivalent grades 9-4) if you’re applying for a role in England or a minimum of 2 National qualifications (NQ’s) level 4 or 5 if you’re applying for a role in Scotland.

For further details about this Apprenticeship, click apply below and you will be redirected to our website to complete your application.

Job Type: Apprenticeship

Salary: From £19,750.00 per year

Benefits:

• Company pension
• Employee discount
• Sick pay

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Newcastle upon Tyne, NE1 4TD: reliably commute or plan to relocate before starting work (required)

Work Location: In person