Deputy General Manager

Looking to join a culture of excellence and be part of the most recognised name in the hospitality industry?

“We are Hilton! We are Hospitality!”

We are a brand new 140 bed Hampton By Hilton branded Hotel in the centre of Ashford Kent.

We create heartfelt experiences for our guests and meaningful opportunities for our Team Members. Achieving consistently the title of “Great places to work”, this is not just a job – we offer you a journey of self-discovery, growth and an exceptional career.

Why join the Hilton family as Deputy General Manager?

• Personal Development programmes for Supervisors and Managers.
• Worldwide travel perks - up to 30 nights at discounted rates and 50% F&B discounts
• 28 days holidays including bank holidays (Pro rata)
• Complimentary meals on duty and uniforms provided
• Full training on all Hilton systems

The Deputy General Manager is responsible for the running of the Hotel’s day to day operations and will particularly focus on driving revenue, customer satisfaction and service delivery as well as financially critiquing all cost KPI’s across the Hotel.

Will report to a GM.

· To deliver the highest standards of service throughout the property ensuring complete guest satisfaction.

· To be fully responsible for the daily hotel operations, liaising directly and monitoring all relevant managers.

· Supervision and guidance of all Heads of Departments in the management of their departments.

· To monitor and ensure all departments maintain training records, and individual personal development plans, in line with our Business Plan Objectives with the HR Manager

· To encourages efficient and effective inter-departmental communication in order to promote a climate of teamwork and motivation.

· To carry out regular job chats, appraisals and departmental meetings with your staff. Ensure the implementation of the succession planning program and to develop your Heads of Department as fully responsible Business Managers.

· Develop and maintain operating standards within the operational departments.

· Liaise with HOD’s and HR team to ensure effective staffing structures are in place and in line with business levels and needs.

• To be fully aware, competent in and follow at all times –

- Hotel fire procedures

- Hotel security procedures

- Hotel health & safety policy and procedures

- Hotel facilities and opportunities to promote these to customers

- Hotel and departmental operational standards and procedures

- Short and long term sales and marketing promotions

- Customer service standards

- Company and Hotel performance and conduct guidelines, policies & procedures

- To attend all fire, health & safety training as requested

Job Types: Full-time, Permanent

Salary: £30,000.00-£32,000.00 per year

Benefits:

• Discounted or free food
• Employee discount
• On-site parking

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Ashford, TN23 7HJ: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Hotel Management: 1 year (preferred)

Work Location: One location