Parts Advisor

Permanent, Full Time, 42.5 hours per week, Monday – Friday with Saturday mornings on a rota basis
Salary £24,310.00 per annum with £26,710.00 OTE + Overtime at Rate x 1.5 overtime rate

THE JOB

This is a rare opportunity for an experienced Parts Advisor who is looking to take the next step with a prestige brand with the security and support of a family owned, dynamic dealer group that has an excellent reputation for looking after its staff and delivering excellent customer service. These are exciting times for Jaguar Land Rover and you have the opportunity to be part of it as we grow within the local business market.

You will work as part of a small, close-knit team, dealing with general parts and service enquiries, as well as administering the ordering and return of parts.

You will be equally confident dealing with customers on the front counter as well as working behind the scenes making sure the right parts go out to the technicians on time.

Other duties will include:

• Advising customers how to solve a problem with their vehicle and which parts they will require
• Taking orders from customers face to face, over the phone and by email and arranging delivery
• Parts Delivery including upselling to local garages
• Dealing with payments, raising invoices and issuing receipts
• Checking the availability of parts on the computerised stock system
• Obtaining parts from the storeroom or if out of stock, ordering them from suppliers
• Maintaining shelf displays and updating stock records

SKILLS

This is a customer-facing role; you must have excellent interpersonal and communication skills together with a friendly and approachable manner. You will be computer literate and obtain a full clean driving licence. Experience with Pinnacle would be an advantage however not essential as full training will be given.

COMPANY

Benefits include 30 days holiday (including Bank Holidays) rising to 33 days with length of service, employee discounts, free parking, cycle to work schemes & access to generous discounts at various high-street stores, supermarkets, restaurants & cinemas.

E W Hatfield was established 100 years ago in Sheffield and the Hatfields Group now extends across the North of England and Shropshire. We are family owned and managed and pride ourselves on a having very large number of long serving employees. We have created a great atmosphere for all staff to work and we support each other in the business regardless of department.

In 2022 Hatfields were awarded Jaguar Group of the Year, Jaguar Retailer of the Year and ranked 2nd best Land Rover Group of the Year. We also received various Outstanding Customer Service Awards. Our website will tell you more about us, what we do and why we do it so well.

Job Type: Full-time

Salary: Up to £26,710.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• On-site parking
• Referral programme
• Store discount

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme

Work Location: One location