Contact Centre Advisor

This is your opportunity to become a vital part of the UK’s largest private healthcare provider, specialists in complex care.

HCA Service Centre, in Prestatyn North Wales is proud to be one of the largest employers in the area. Our offices are conveniently located a 15-minute drive off the A55 or 15-minute walk from Prestatyn train station. Free parking is also available on site.

Job Title: Contact Centre Advisor - Permanent and Fixed Term Contracts Available

Location: Prestatyn – North Wales

(Hybrid & Remote working options offered after initial training)

Employer: HCA Healthcare UK

Team: Corporate Service Centre – Bookings Team

Salary: OTE £24,462.40 - £25,502.40 dependant on experience (this includes up to £300 per month KPI bonus)

Employment package extras: We will look after you with a very attractive salary, private healthcare insurance for you and your family, contributory pension scheme and a vast range of additional rewards. Being part of a large, multisite, and established healthcare group, we can offer career progression, development and support to grow internally, in addition to funded courses.

Shifts/Pattern or work: Full time (40 Hours), part time and flexible term time contracts are available, you will also work on a rota basis with flexible shift options, currently between 8am-6pm Monday-Friday.

This role is able to offer Hybrid or remote working with equipment provided, however the first 8 weeks will need to be office based from our Prestatyn hub. You also need to live within 1 hour of our offices to be able to work remotely.

The Impact you will have:

Our bookings team Contact Centre Advisors take in excess of over 55,000 patient calls per month and are the first point of contact for our patients and customers. HCA has been founded on 5-star exceptional service. Our team here ensure that all patients receive that VIP treatment from the initial call.

If you have a natural skill in helping others, love to go that extra mile and are passionate about customer excellence, this is your chance to build a career with the UKs largest private healthcare organisation.

About the Role:

Working within a highly focused, high volume, supportive, collaborative team. You will be responsible for making patient appointments and handling information requests over the telephone and by email. You will be collecting customer information and data to support patient bookings, so great administrative skills and attention to detail are key.

Don’t just take our word for it this what one of your potential new colleagues says…

“I have never worked for a company that does so much for their employees, I am so proud to work for HCA Healthcare and be a part of the Contact Centre. The services and experience we offer our patients are second to none, and we offer the latest advancements in medical technology. It's a wonderful feeling to know you've made a difference in improving a patient's quality of life.”

Ideally you will have:

• Proven experience within a customer service environment.
• Ability to build excellent rapport with customers, patients, and consultants building strong relationships quickly and have the listening and communication skills to inspire confidence
• Demonstrate empathy, patience and diplomacy to reassure customers, overcome challenges and deliver the highest standards of customer service
• Knowledge of healthcare or clinical experience is desirable but not essential
• Computer literate.

If you are interested in the role of Contact Centre Advisor, we invite you to apply. Our application process is quick and easy, completing a 2-minute questionnaire and upload a cv.