Library Team Assistant HCC607854

Do you enjoy working as part of a busy team, meeting and helping people of all ages and providing excellent customer service?
Are you able to work an annualised contract which requires flexible availability to provide cover across the team you work with?

Hampshire’s Library Service needs enthusiastic Library Team Assistants to join our busy and flexible teams. Your role will be to provide a welcoming environment for all, promote our services and facilities, plan and deliver fun and engaging activities for children and adults as this is a fundamental part of the role. You will work with partners to signpost customers where required and assist with the management of stock, as well as carrying out a wide range of administrative duties.

You’ll be providing an excellent customer experience to everyone who visits our libraries and encouraging people to read a range of authors and book titles, download our apps for eMagazines and eBooks /eAudiobooks. You will take part in special promotions for adults and children, sign up for courses and events and using our IT facilities.

You’ll have a good general education combined with excellent interpersonal and customer service skills, with a good standard of IT skills. You will embrace flexible working and be able to use your own initiative when required.

You will be required to travel between a small ‘cluster’ of libraries. One role requires travelling between Winchester, Eastleigh, Chandler’s Ford and Alresford Libraries. One role requires travelling between Hedge End, West End, Netley and Bishop’s Waltham Libraries. You will need to fulfil specific travel requirements which will be outlined at interview.

The role is specifically in place to provide essential branch cover for leave, sickness and training. Therefore, the work pattern will be highly variable and requires excellent availability and flexibility to work Monday-Saturday of varying shift lengths.

Hours will include frequent Saturday working and work throughout school holidays. There will also be a requirement to provide some cover for planned and unplanned absences, sometimes at short notice.

If you are looking to work in an innovative and customer focused role that is driven to improve outcomes for local communities, this may be the role for you. Some recent initiatives in our libraries include Ukraine connections support, supporting people with death and bereavement and domestic abuse.


A full induction and training programme will be provided and continued personal development is encouraged.


For further information, please visit www.hants.gov.uk/librarycareers