Receptionist - Newcastle-under-Lyme

Contract Type: Full-Time, Permanent

Days: Monday to Sunday (covering up to 5 days per week)

Hours: 40 hours per week.

Locations: Basford Consulting Rooms - 540 Etruria Rd, Basford, Newcastle-under-Lyme, Newcastle – stoke on trent ST5 0SX

Salary: Competitive

Established in 2003, the company has grown with the ever-changing healthcare industry and developed its presence across all the UK. We work in partnership with several NHS Clinical Commissioning Groups nationwide to provide patients with access to community services closer to their home.

By joining the HealthHarmonie family you will be a part of the fundamental infrastructure needed to deliver excellent patient care across the UK. Whether this be joining us in a clinical role or an administration role your presence in HealthHarmonie is vital. All our roles require you to have an innovative thought process, a willingness to learn new skills and the want to oversee your own career by taking ownership of the role you are completing.

Benefits

• 
  Excellent Career Progressions – with many members of our Management team having been promoted from within the company
• Claim 0.45 per mile

. Quarterly bonus scheme of £250

• 20 days Annual Leave + 1 additional day per year of service
• Travel time included in contracted hours
• Pension Scheme
• NHS Employee Discounts
• Flexible working
• Uniform Supplied

Role & Responsibilities

For all of the roles and responsibilities below no experience is necessary training will be provided but as a receptionist you will:

• 
  Greet patients
• Keep reception area clean and well maintained
• Inputting patient details into Evolution
• Triaging patients’ referrals
• Contacting patients to get them booked in ASAP for an appointment
• Scan referrals and attach onto patient’s file
• Accepting referrals from RBH and transferring to patient’s local clinic

** Please note that as we run a 7-day service you will be required to work 5 out of 7 days. Shift patterns are generally between 07:00/ 07:30 - 17:30/18:00.

Training and Development

You will be enrolled on to our 1–2-week comprehensive training plan from day 1 of your employment, which will equipment you with all the skills and knowledge you require to fulfil your duties as a Receptionist.

Some of the modules you will cover are:

• Safeguarding Adults
• Safeguarding Children
• Basic Life Support
• Infection Control
• Information Governance
• Mental Capacity Act
• Equability and Diversity
• Prevent
• Domestic Violence
• COVID-19
• DON & DOFF PPE

About you

Patient safety and satisfaction is at the core of everything we do, therefore our ideal candidate should embrace our core values by being compassionate, motivated, attentive, and displaying a high degree of integrity and sense of excellence.

While previous experience in administration would be preferable, we would welcome your application and invest on your training if you can show a great passion for providing high-quality care and take pride in your work.

Expectations

The successful Receptionist will have the potential to make a real impact in our business, help our patients and embark on a fantastic career. However, before you can start this new, exciting adventure within the company we will need to ensure that you are legally eligible to work with us. This means that your role will be subject to a successful disclosure at an appropriate level from Disclosure and Barring Service (DBS) and the provision of your right to work documentation at interview stage.

Your training will involve a corporate induction on your first day and then shadowing an experienced team member, which will provide you with the skills and knowledge to be successful in the role. This training is a vital part to the start of your career with us and you will need to commit to full attendance during this time.

Diversity

HealthHarmonie prides itself for being an equal opportunity employer committed to diversity and inclusion. We encourage applications from qualified candidates from a wide array of backgrounds because we know that it is the differences in our people that make our company a better and more welcoming place to work.

Key words: Healthcare, Call Centre, NHS, Patients, Administration, Telephone Booking, Flexibility, Medicine, Targets, Training, Development, Travelling, Community Services, Vehicle, Mobile.