Travel Consultant

Job description

£27k guaranteed salary, £29k OTE with our highest performers earning in excess of £40k.

About Heidi

We are a fast-growing and profitable TravelTech startup based in Bristol.

We believe that everyone is healthier and happier from spending time in the mountains, so our purpose is to inspire more and more people to discover them.

We do this by building great tech that makes it easy for people to discover and book their perfect holiday, be it a ski holiday to Chamonix, a hiking trip to Zermatt or just relaxing by Lake Garda.

We’re a small, friendly, and values-driven team. We are growing super fast and have huge plans for the future. Best of all, our customers love what we’re doing.

If you like the sound of making a big impact within a small team and helping our customers have great experiences along the way, then come and join us.

About the role

Working within a small team and directly with the founders, you'll be responsible for managing inbound enquiries and hitting challenging sales targets, all while being a force for positivity and making our customers happy.

Key responsibilities:

• Take inbound enquiries via phone, email, and live chat.
• Convert enquiries into bookings.
• Deliver world-class customer service along the way.
• Muck in where needed on other tasks. We're a small team with big goals and lots to do and there'll be times when there are all hands on deck.

Who you are:

• Passionate about ski and mountain holidays.
• You have some sales experience.
• Great communication skills.
• A positive mindset.
• A desire to provide excellent customer service.
• A flexible approach to work, and being OK with the ambiguity that comes with a new business learning fast.
• Willing to work weekends. We do our best to keep weekend work to a minimum, but in our peak season, we need to be there for our customers.

What we can offer:

• £27k guaranteed salary, £29k OTE with our highest performers earning in excess of £40k.
• Equity
• Discounted ski holidays for yourself, family and friends.
• Educational trips to ski resorts.
• Competitive pension and holiday allowance.
• Team trips: we celebrated our end-of-season with a trip to Chamonix this year and Austria the year before. We also had a trip hiking, wild-swimming and pubbing in the Brecon Beacons last summer.
• A chance to build something great, work with great people (if we say so ourselves), and really grow. Nothing helps you learn and grow faster than doing something challenging for the first time.

Job Type: Full-time

Salary: £27,000.00-£50,000.00 per year

Benefits:

• Company pension
• Employee discount
• Flexible schedule
• Profit sharing
• Sick pay
• Casual dress

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Bristol, BS1 4JZ: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Have you been on a ski or snowboarding holiday in the last 10 years?

Experience:

• Sales: 1 year (preferred)

Job Type: Full-time

Salary: £27,000.00-£50,000.00 per year

Benefits:

• Casual dress
• Company pension
• Employee discount
• Profit sharing
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay
• Performance bonus

Ability to commute/relocate:

• Bristol, BS1 4JZ: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Have you been on a ski or snowboarding holiday in the last 10 years?

Experience:

• Sales: 1 year (preferred)

Work Location: In person

Application deadline: 31/05/2023