Supply Chain Director
This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.
Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
Heroes buys, operates, and scales baby and juvenile brands.
We are ambitious multi-brand developers combining operational excellence with customer-centricity to support parents and children through every milestone of their journey. Built by a team with a background in investment banking, venture capital, and D2C eCommerce, we have the right experience to nurture and grow brands and develop products that simplify, support, and enrich everyday family experiences.
At Heroes, we leave our egos behind, get our hands dirty, and push through obstacles to get things over the finish line. If this sounds like you, you should join us.
The role
The Supply Chain Director leads the Supply Chain department and reports directly to co-founder Alessio Bruni. This role is pivotal in driving the strategy to ensure that we can service our customers globally with world-class stock availability at the best possible price, enabled by leading efficiency in transport and logistics.
As a business that grows predominantly through M&A, the Supply Chain department is one of the most complex department, managing close to 40 brands and thousands of products across North America, Europe, Asia, and the Pacific. In this role you will be challenged to think about increasing efficiency, reducing transportation and logistics costs, while maintaining 99% stock availability. You need to be extremely comfortable working with numbers and driving analytical thinking.
You'll work closely with our Commercial, Finance, and Legal & Regulatory teams to monitor and drive performance, as well as building strong, long-term relationships with external service providers.
Responsibilities
- Manage and coach a dynamic and hands-on team both in the UK and around the world to operate a world-class Supply Chain function
- Oversee and manage the entire supply chain including Freight, Customs, Logistics, Warehousing, Inventory Management, Distribution, Fulfillment, and S&OP and Continuous Improvement
- Strive to meet and beat KPI's to deliver the "North Star" stock availability objective
- Implement processes and controls to drive step-change efficiency, cost reduction, and lead times improvements
- Own and establish logistics provider relationships in transport, freight and warehousing. Proactively drive our service providers to deliver best-in-class cost and service level performance
- Develop the Supply Chain strategy and roadmap planning for doubling our order volume while maintaining the cost base stable
- Implement and keep nurturing a data-driven mindset in the team, to ensure decisions are KPI-led
- Lead the supply chain due-diligence process for new acquisitions, working closely with Investments, Legal & Regulatory, Commercial, and Sourcing to ensure a total view of the supply chain is delivered
- Work closely with the Executive Team on overall company strategy
About you
- 10 years+ in supply chain, transport and logistics, in either retail or consumer goods
- Extensive experience of developing and managing logistics service provider commercial relationships
- Practical experience of physical components of international supply chains
- Exposure to Amazon and other marketplaces, as well as DTC and B2B channels
- Practical experience of customs in UK, EU, US
- Deeply analytical and data-driven mindset
- High bias for action, with an obsession to make progress over perfection
- Ability to work collaboratively at all levels across multiple teams
- People centric leader with proven track-record of building and coaching high-performing teams
- Excellent problem-solving skills, with a passion to dive deep to understand root causes and ability to effectively break-down complex problems into key components
- Passion for processes and efficiency improvements, controls, data, performance tracking, technology and automation
- Comfortable with fast paced decision making, ambiguity and changing priorities
- Nice to have but not mandatory: experience in the Baby & Juvenile space, SQL
Location: United Kingdom, Spain
Recruitment process: first, you will have a 20 minutes call with a member of our talent acquisition team. If the outcome is positive, you will speak to the hiring manager for 30 minutes video interview. You will then be asked to work on a case study to present in a 60 minutes interview with the hiring manager and a member of the team, and will meet with a senior member of Heroes' team for a final 30 minutes chat.
Benefits
Globally:
- Paid holiday and bank holidays
- 30% Amazon discount on all of Heroes' brands
- Parental leave policy
- Home office setup (Monitor, keyboard, mouse)
- Remote Working policy
- Learnerbly: a learning and development platform offering a large choice of content to support our employees' growth
- Spill : mental health platform offering free sessions with qualified psychologists, to support our employees no matter if they need support for personal or professional matters.
- Social events: annual company-wide offsite
UK:
- Attractive share options plan, giving you direct ownership in Heroes and ability to see the direct impact of your contributions
- Private Medical Insurance with AXA
- Pension scheme - contributions into an Aviva pension scheme every month
- Workplace Nursery Benefit - save substantial tax and NI on your nursery fees
- Cycle to Work scheme - save more than 25% on a bike and accessories
- Hybrid and remote working policies (all Heroes have the choice to work from home, as well as the opportunity to work from abroad for up to 180 days a year.
- Daily coffee, tea, fresh fruit every day, as well as pizza every wednesday in our London office
- Home office setup (Monitor, keyboard, mouse)
- Learnerbly: a learning and development platform offering a large choice of content to support our employees' growth
- Spill : mental health platform offering free sessions with qualified psychologists, to support our employees no matter if they need support for personal or professional matters.
- Social events: monthly drinks / dinner after our All Hands session, quarterly team building event, Christmas party and one company-wide offsite a year
- 25 days holiday + UK bank holiday days
Spain:
- Attractive share options plan, giving you direct ownership in Heroes and ability to see the direct impact of your contributions
- Private Medical Insurance with SANITAS
- Hybrid and remote working policies: all Heroes have the choice to work from home, as well as the opportunity to work from abroad for up to 180 days a year.
- Social events: monthly drinks / dinner after our All Hands session, quarterly team building event, Christmas party and one company-wide offsite a year.
- Daily coffee, tea, fresh fruit, and breakfast IN OUR Madrid or Barcelona office
- Cobee salary sacrifice VISA: Restaurants, transport and workplace Nursery
- Home office setup (Monitor, keyboard, mouse)
- Learnerbly: a learning and development platform offering a large choice of content to support our employees' growth
- Spill: mental health platform offering free sessions with qualified psychologists, to support our employees no matter if they need support for personal or professional matters.
- 25 days holiday + local bank holiday days
The recruitment process: first, you will have a 20 /30 minutes call with a member of our talent acquisition team. If the outcome is positive, you will speak to the hiring manager for a 45 minutes video interview. You will then be asked to work on a case study to present in a 60 minutes interview with the hiring manager and a member of the team, and will meet with a senior member of Heroes' team for a final 30 minutes chat.
At Heroes, we recognise the benefit of inclusive practices to better build a diverse community, our commitment to ensuring inclusion fuels and connects us as one.
We celebrate our uniqueness and welcome all people who want to develop their careers and learn new skills, if this sounds like you then Heroes is the place!
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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