Operations Manager

We are looking for ''Dual Site'' Operational Manager

See where your journey can take you. We believe in seizing opportunities and making your own adventure. A world of opportunity pulls up with every guest you meet – and you never know who might show up next. That big world also extends to our global, diverse family of associates. Like most families, we’re a group of unique individuals who bring different strengths, styles, personalities and interests to the table. And this makes every single day a new discovery. So, we ask, where will your journey take you?

What we’re looking for

• Strong interpersonal skills
• Good people management ability
• At least two years of experience
• Excellent Opera & Marsha knowledge is essential
• Leader personality and passion for hospitality

What you’ll do

• Smile and maintain a positive atmosphere within the area
• Report to work on time with proper uniform, including name tag. Personal appearance must comply with the standard of the hotel.
• Check the information board, daily event sheet, be up to date and informed about daily operations.
• Check with your immediate leader for additional information.
• Have knowledge about sales strategy, packages, promotions, discounts and know how to handle these and how they relate to other departments.
• Develop knowledge about frequent guests and their special requests and needs.
• Also be familiar with cultural differences in order to meet all different customer needs.
• Have Fidelio Opera and MARSHA skills.
• Be able to work according to budget; keep constant eye on staffing level and control costs as much as you can.
• Be familiar with all emergency plans and be able to act upon them.
• Have a good knowledge about the city and the environment.
• Report any unusual occurrences immediately to the AFOM and FOM.
• Have a thorough knowledge of TQM principles and empowerment.
• At all times strive to represent Hilton in the most professional, courteous manner. LIVING UP TO THE VALUES
• To successfully perform in this role, you must possess and display the following attitude, competencies, behaviors, and values at all times:
• Be positive, calm, and approachable across a wide range of challenging situations
• Make guests and their needs a primary focus
• Be enthusiastic about change
• Focused on the details
• Innovative and forward-thinking
• Focused on results and able to work under pressure
• Flexible and adaptable
• Highly self-motivated, confident, decisive, and able to work with limited supervision
• Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Be driven by the results. Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively acting and going beyond what is required.
• Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Axiom Hospitality’s core values

• Zeal to deliver
• Dare to change
• Conviction to trust
• Discipline to improve

Job Type: Permanent

Salary: £35,000.00-£40,000.00 per year

Benefits:

• Discounted or free food
• Employee discount
• Store discount

Schedule:

• 8 hour shift

Supplemental pay types:

• Tips

Work Location: One location