Warehouse Team Leader

Permanent

Full Time

5 over 7, Rotating shifts

33 days holiday

25% Hobbycraft discount

Employer contributed pension scheme

Birthday Day Off

Employee Assistance Programme

Access to discounts from a variety of retailers, hospitality and entertainment venues

Cycle to work scheme

Opportunities for internal development and management apprenticeships

Key Purpose of Role

Team Leaders support the operational team ensuring all colleagues are motivated, engaged and focussed upon customer service, safety and operational efficiency.

Reporting to First Line Managers and Operations Team Manager the role key accountabilities are:

Key Accountabilities

• The management of a variety of Distribution Centre functions including Goods Inwards, Put-away, Picking, Packing and Despatch
• Conducting briefings to warehouse colleagues to cascade information relating to safety, procedure and business updates
• Effective leadership of warehouse colleagues
• Motivating colleagues and driving a culture of continuous improvement,health and safety and quality service focus
• Ensuring all stock movements are accurately completed using the NAVISION (WMS) system.
• Ensuring that all tasks are undertaken safely and are completed to schedule by appropriately trained colleagues
• Contribute to the management of safety on site ensuring all accidents and incidents are reported and acted on accordingly including undertaking accident investigations where necessary
• Supporting the operation in running the department
• Reporting as directed on the performance ofthe shift, focussing on meeting agreed targets and goals and taking appropriate corrective action(s)
• Daily monitoring of the time and attendance system to ensure accuracy of payroll information
• Support First Line Managers and Operations Team Managers to manage absence across the Distribution Centre undertaking Return to Work meetings and undertaking investigations
• Dealing with low level misconduct issues and undertaking disciplinary investigations under the guidance of the People Manager
• Dealing with day to day issues raised by colleagues
• Planning of resource and manpower in advance and effective communication with agency account managers to manage planning and actual attendances

Essential Skills and Behaviours required:

• 
  Problem identification and resolution of operational issues at ‘ground’ level
• Promoting a culture of Safety and Continuous Improvement
• Experience in Navision WMS (warehouse management system) or similar
• Use of hand held terminals, picking, put away and periodic stock counting activities
• Experience of managing teams including setting rotas, holiday planning and identifying performance and conduct issues
• Energetic, motivational and empathetic
• Flexible to varied tasks & shift patterns
• Good understanding of safe working practices within a warehouse environment

At Hobbycraft we celebrate the joy of crafting, and we celebrate all of our colleagues and customers. As a retailer we have a diverse Colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them. Hobbycraft, is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously, we regularly review our policies and practices to ensure not only compliance, but also best practise from an employment perspective.

Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.