Commercial Account Handler

Working within our virtual call centre as part of the Commercial Team, our overall objective is to achieve operational targets through the promotion, sales and servicing of insurance, whilst provide excellent customer service.

You will be an instrumental part of our team with targets including the number of customer contacts made, leads obtained, quotations provided, sales generated as well as quality levels in relation to compliance and customer service.

Duties & Responsibilities

Handling inbound and outbound calls to generate new business and to service existing customers
Advising, recommending, selling and servicing appropriate insurance products to meet the customer’s needs;
Complying with all insurance scheme and underwriting rules;
Meeting and exceeding personal, team and department targets;
Recording and maintaining customer records in accordance with company procedures;
Complying with FCA requirements, including adhering to agreed scripts;
Delivering and maintaining a quality service at all times;
Developing knowledge of the product range;
Participating in training and coaching sessions and continuous development of knowledge of the product range
Behaving in a professional manner at all times, whilst taking an open and honest approach to all responsibilities;
Carrying out any other duties required by the Company;

General:

The adherence to company standards for excellent customer care
Embracing Hughes Values
Promoting the Hughes Insurance brand in every customer contact and acting as an ambassador for the company
Liaising, communicating and co-operating with other staff

Benefits:

• Company pension
• Employee discount
• On-site parking
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Work Location: Hybrid remote in Newtownards

Reference ID: SME0323