Health Care Support Worker / Administrative Officer

The post-holder will contribute to the delivery of a high standard of cost-effective nursing care, as part of a nursing team, in support of and under the guidance and delegation of the Team leader or designated representative in the clinics predominantly in both Cardigan and Aberystwyth.

Ensure that patients receive safe, individualised and effective standards of care by following care plans and treatment interventions as delegated by the registered nurse.
Under delegation of the team leader, work competently and without direct supervision, within a framework that has been agreed by the Senior Sister/Team Leader.
The post-holder will also work independently being responsible for assisting the department in general administration and secretarial duties, ensuring a professional and confidential service at all times.
The role will involve dealing with first line enquiries, communicating and welcoming into the department all levels of personnel within defined parameters, both internal and external, via phone, e-mail and face to face. They will also need to be able to judge when they need to pass on queries and information to colleagues for more complex enquiries.

Following appropriate training and assessment, undertake specific clinical interventions as delegated by the registered nurse.
Ensure cleansing, sterilising, decontamination and storage of equipment is undertaken according to Health Board policies.
Following training and assessment, as part of a plan of care undertake delegated clinical interventions to include:
Venepuncture
STI tests on asymptomatic patients
Pregnancy tests
Urinalysis
Physiological observations
Health promotion advice and support
Teaching correct condom use
Make accurate observations of the physical, psychological, social, and environmental situations, and communicating these observations with the registered nurse.

The post-holder within their administrative role, will also provide a range of administrative and secretarial duties including filing of clinical and non-clinical correspondence.
The post-holder will welcome patients to the department, guiding them to the appropriate room and answering general questions.
Duties will also include typing, scanning, photocopying and ordering office supplies.
The post-holder will adhere to the Health Board Guidelines and undertake any other duties as appropriate to the nature and grade of the post.

Prioritise daily work to comply with needs of team which may also require flexibility and the ability to travel in a timely manner to other sites within the SRH service/ Health Board.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:

• Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;
• Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;
• 48 general practices (four of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;
• Numerous locations providing mental health and learning disabilities services;
• Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh isdesirablefor this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 06.06.2023