Customer Service Team Leader

We have a fantastic opportunity for a Customer Service & Check-Outs Team Leader based at our Cardiff store on a full-time, permanent basis. This is an exciting opportunity for someone with demonstrated experience leading teams in a customer-facing role, and you'll be joining a great team! In the IKEA world, we call this role a Front Line Team Leader. Closing date for applications: 06 April 2023.Scheduled interview date: 12 April 2023.Planned induction date: Late April, to be discussed at interview. WHAT WE OFFER• Starting salary from £23'500 per annum to be discussed at interview.• 30 - 39 hour a week contract working 5 days over 7, which includes alternate weekends. To be discussed at interview.• We operate 7 days a week and so full availability to work during the day, late evenings, and full weekends is essential.• Flexibility on availability to be discussed during interviews. WORKING WITH US HAS ITS REWARDS Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs. • Affordable breakfast, lunch and dinner options (including free healthy meals), as well as snacks and desserts in our staff restaurant.• 15% staff discount on all of our IKEA products and access to our Discounts Portal to help you save £100s on high street retailers.• Free on-site co-worker parking at our IKEA store.• We provide you with our lovely IKEA uniform and all the tools you need to work with us.• Holiday on Christmas Eve and Christmas Day, as well as an end of year present.• A wide range of family-friendly policies and benefits, including generous annual leave.• Commitment to your development at IKEA starting from day one.• Free and confidential Employee Assistance Program and Wellbeing Portal.• Life Assurance, enhanced statutory pension contributions, and interest free loans. WHO YOU ARE• You will have experience leading teams in a values-driven way, which includes inspiring, motivating and coaching others.• You enjoy working in a fast-paced and busy environment, which may involve juggling multiple tasks.• You are passionate about and can demonstrate ensuring customer issues are handled in a reliable, efficient, accurate and friendly way.• You are a self-reliant and motivated person with a proven ability to work as part of a larger team. • You have the ability to prioritise and organise your own work and the work of others in order to make the most efficient use of the time available. WHAT YOU'LL BE DOING DAY TO DAY• Responsible for ensuring the right number of co-workers in the right place at the right time to serve visitors and customers in the best possible way. • Empowering co-workers through knowledge, confidence, trust, and motivation so they are always ready to support our customers in the best way possible. • Optimise the relationship with our customers in order to increase customer satisfaction thereby driving sales growth and sustained long-term profitability.• Work to actively secure the IKEA Culture by maintaining specific focus on togetherness and accepting and delegating responsibility. WE CARE FOR THE PEOPLEIt takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents. RECRUITMENT PROCESS INFORMATIONIf you have any special requirements during the interview process, please let us know as soon as possible. First step: Please attach an updated CV with your application so we can get to know you better. Second step: If successful, you will be invited to an interview with one of our hiring managers. Come see things a little differently with us and be part of creating a better everyday life for the many. IKEA reserves the right to close a job vacancy earlier than originally advertised. For any advice or support, email Ari at ari.davies-ho2@ingka.ikea.com and I will be happy to help!