Stockroom Assistant

We are one of the world’s leading authorities on conflict and its impact on people’s lives – from 1914 through to the present day and beyond. Our collections are filled with personal stories and experiences, inspiring powerful and often conflicting emotions. We aim to share these stories with as many audiences as possible across the world in a way that engages and challenges them; increasing understanding of why we go to war and the effect that conflict has on people’s lives. In other words, we expect our stories to change the way people think about war.

We rely on our staff to help us achieve this aspiration. You should be able to demonstrate the skills and competencies set out below, but equally we are looking for people who believe in what we do and who we are, and can treat every colleague, customer or visitor with respect, courtesy and honesty. We expect our staff to work flexibly and with enthusiasm. These are the qualities that make IWM such an extraordinary place to work.

Purpose of the job

To be responsible for the processing of all stock deliveries for the retail shop at Churchill War Rooms. This includes all direct deliveries; all warehouse transfers and all inter store transfers (including online & mail order).

To ensure that the accuracy of the stock inventory is maintained, and discrepancies are minimised by accurately counting in all stock that arrived to site and reporting on any discrepancies to the Retail and Admissions management team.

Key duties

You will be expected to work independently as well as across different teams in order to contribute to and deliver the priorities of IWM - using your knowledge, skills, talent and potential to the best of your ability.

You will focus at all times on supporting the retail team, through price checking and stock management, so they are able to deliver excellent customer service, and value for money consistently.

You will be professional, courteous and self-motivated, always demonstrating the behaviours and attributes expected of all IWM employees.

You will undertake day to day activities to the best of your ability and to the required standards; and strive to learn and develop your skills and knowledge.

You will be expected to comply with corporate standards, processes, and procedures– and undertake any necessary training as directed, to ensure consistency of service, brand and operational standards.