Customer Service Advisor

Bravoauto Chester – Customer Service Advisor

£24,995.25 (+ OTE + Employee Benefits)

Package Description

At bravoauto, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental health support and much more…

• Family Friendly - Enhanced family friendly policies, giving you more time to spend with your family.
• Annual leave - A minimum of 33 days’ annual leave (including bank holidays), rising with long service.
• Looking to develop? - Grow your career with us, receive industry leading training from the brand you represent and our dedicated training team.
• Your Wellbeing - We take employee wellbeing seriously at bravoauto, we offer a programme to support all our colleagues and families with whatever challenges they may face.
• Your Discount - From Apple to Asda and everything in between, we offer discounts that save you money every day.
• Your Finances - Effortlessly grow your savings with our Share Scheme, we will match up to 7% when you enrol into our flexible pension scheme and have peace of mind with our free life assurance cover and much more.
• Your Recognition - We put our colleagues at the heart of what we do with ongoing recognition and an annual event to celebrate those that go over and above.
• Drive with us - We offer discounts and offers on both new & used vehicles and servicing for you, your friends and family.
• Your Health - From gym discounts to cash healthcare plans, find everything you need to look after your health.
• Cycle to Work - Get a bike and or cycling gear at a significantly reduced price.
• Community Volunteering day - Every colleague has an additional day to spend volunteering for a charity or good cause of their choice, as well as the option to get involved in our company wide charity initiatives.
• A company that cares - We believe Inchcape is for everyone and we’re dedicated to building a diverse, inclusive and authentic workplace.

Job Introduction

bravoauto is part of the Inchcape group of companies, and is a new global automotive brand. Established in 2021, we strive to be recognised and trusted for honesty, integrity and quality customer service.

Our fantastic bravoauto store in (Insert location) are currently looking to add a Customer Service Advisor to the team. The primary focus for the Customer Service Advisor is to ensure the highest level of customer satisfaction and interactions for vehicle servicing and care, for every customer and potential customer of their bravoauto site. The role will schedule repair work and MOT’s, maintain up to date and accurate customer records, communicate regularly and professionally with customers and will act as the first point of contact for all customer interactions. The role will also pursue opportunities to increase sales and revenues for their aftersales department.

Main Responsibilities

• Provide an industry leading level of Customer Service, ensuring the highest standards of customer satisfaction are delivered and represented in customer feedback.
• Ensure effective communication is maintained with customers and colleagues in a timely and professional manner in relation to all services provided, including but not limited to progress of work, any additional work that may be required, upsell opportunities, customer follow-ups etc.
• Undertake and maintain all required administration including but not limited to booking customer services and repair work ensuring workshop and parts availability, maintaining accurate records on all internal systems, timely customer invoicing ensuring the WIP is kept to a minimum, daily warranty transactions and invoicing etc.
• Obtain and process payments according to Inchcape policy.
• Pro-actively drive sales and bookings opportunities including converting inbound and outbound booking calls, converting the identified upsell opportunities and achievement of site targets and KPI’s.

The Ideal Candidate

• To be successful in the role, you will possess;
• Excellent communication skills and the ability to build trust and rapport with customers and colleagues
• A customer focused approach and passion for your work
• The ability to prioritise your workload and multi-task
• Proficient IT skills with the ability to use multiple systems at once
• The ability to work independently and also as part of a team
• A keen eye for detail
• The ability to act as our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects
• Ability to problem solve and think on your feet

About The Company

Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention.

OUR VISION: To be the world’s most trusted automotive Distributor.

Inchcape is ambitious! We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.

At Inchcape we are dedicated to building a diverse, inclusive and authentic workplace, and believe that Inchcape is for Everyone. So if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch!