Customer Implementations Coordinator

Our Incora Story is really taking off – we’d love you to join us for the journey

We are currently seeking a customer facing professional to join us as a Customer Implementations Coordinator at our location in Derby.

As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.

As a Customer Implementations Coordinator, you will as part of our Business Implementations team, providing first class customer service whilst ensuring the customer needs are understood and managed within our organisation.

You will be the person who helps to resolve customer queries by engaging with a range of stakeholders to reach a swift conclusion.

About You

You will be exceptional at working on your own initiative, have intermediate excel skills, be able to build long-term relationships with stakeholders and have an ability to prioritise workload. Experience using ERP systems would be a bonus but is not essential.

We are interested in people from all backgrounds and experiences, especially aerospace and manufacturing. It would be great if you have more than 3 years experience working in a customer facing role in a professional environment.

Most importantly you will be passionate about our Incora Values and exceeding customer expectations.

· Courage Take ownership for issues and problems.

· Collaboration Share knowledge and experience with others

· Commitment – Focus on ensuring internal and external customer expectations are met in a timely way.

In return we will offer the things that matter

· Starting salary between £21,600 to £27,000 dependent on experience

· We want you to share in the success of Incora, so every employee is eligible for one of our incentive programs.

· We want you to enjoy life as well as work, so we offer great holiday benefits such as 25 days holiday plus 8 bank holidays with a holiday buying scheme with the ability to buy up to 5 additional days.

· We want you to have peace of mind regarding your future with our generous Company pension scheme including 4 times salary life cover.

· We want to help you look after you and your family by providing Health cash plans saving you money and helping you to stay well

· We want to support you and the people that matter to you with our flexible working and family friendly policies and practices

· Incora cares about our environmental impact and that’s why we reward people who use green transport to travel to work with our Green Travel Allowance

· We believe every little helps by offering a generous discount portal only available to Incora employees

· Very importantly we want to be with you to help your career take off and become part of the Incora Story

So, if you feel you have all of this, and want to be part of developing the Incora Story apply now - we can’t wait to hear from you!

We are passionate about Diversity & Inclusion, and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.

Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

We pride ourselves on offering:

· Industry-leading capabilities

· Innovative solutions

· Greater customer value

· Trusted supplier relationships

· Business growth and operational efficiency

Job Types: Full-time, Permanent

Salary: £21,600.00-£27,000.00 per year

Benefits:

• Additional leave
• Childcare
• Company pension
• Cycle to work scheme
• Employee discount
• On-site parking
• Referral programme
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Work Location: Hybrid remote in Derby

Application deadline: 25/03/2023
Reference ID: VN2801