Reservations Agent
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Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
We treat our team like family and our guest like royalty!
At the InterContinental London – The O2, we are passionate about exploration and discovery.
Located on London’s vibrant Greenwich Peninsula, InterContinental London – The O2 is one of the most impressive conference venues in London. The hotel exposes breath-taking views of the river Thames and Canary Wharf and features 453 guest rooms and suites, luxury spa with indoor pool, destination restaurants and bars, Tea Salon and the glamorous Sky Bar called Eighteen with magnificent 360 degree views of the City of London. InterContinental London - The O2 features a 4,500 sqm purpose-built conference centre, including the UK’s largest pillar-free ballroom, complemented with a further 19 flexible spaces, both alfresco and indoor, providing the perfect canvas for any event. In addition to this, InterContinental London - The O2 will open a second ballroom in the first half of 2023, making it the largest hotel conference venue in London.
Reservations Agent
We treat our team like family and our guest like royalty!
We are looking for a Reservation Agent who will delight our guests with sincere, attentive service.
The Reservation Agent will be responsible for recording and processing all reservation enquiries made by phone or e-mail efficiently and accurately, maximising sales and room occupancy rates.
What do we offer?
All our Reservation Agent receive some excellent company benefits:
- A competitive salary.
- Quartlery service charge.
- 28 days paid holiday with an extra 5 days, following 5 years’ service.
- Discounted hotel room rates across our hotels, for you and friends and family.
- Fantastic Training and Development opportunities.
- Uniform and Complimentary Dry Cleaning.
- Free Meals on shift.
- Pension cover.
- Unrivalled Career Progression prospects.
What we are looking for:
- You will answer all reservation requests in a courteous and efficient manner.
- You will have the ability to remain calm during difficult situations in a very busy environment.
- Knowledge of Opera and Marsha would be beneficial but not essential.
- Excellent command of English, other languages would be an added advantage.
- Knowledge of reservations systems (Opera/Marsha/OnQ) would be desirable.
- Previous experience as a Reservation Agent or in Front Office in a hotel would be beneficial but not essential.
Apply now to be our new Reservation Agent and join our team!
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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Reservations Agent • InterContinental London - The O2
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