Job Description
We currently have an opportunity within our Customer Service team based at our facilities in Blackburn.
The Customer Service Advisors are responsible for the customer and therefore the primary function is to ensure a high level of customer service by fulfilling all of the customer’s requirements within the Company’s remit, such as processing orders, providing product and service information, suggesting information about other products and services, resolving product and service issues, other customer requirements involving internal Departmental co-ordination, etc.
The target is to ensure excellent service standards, respond efficiently and effectively to customer enquiries and maintain high customer satisfaction.
Key responsibilities include:
- Placement of orders on the system and handling of amendments, cancellations, refunds, or exchanges of products, et al.
- Co-ordination with relevant internal Departments to fulfil the customer’s requirements such as, but not limited to:
o Progression of orders being Manufactured
o Sample requests
o Regulatory or other documentation requests
o Complaints whether product or service related
o Troubleshooting queries, concerns, or issues involving internal Departments
Job Requirements
Our Customer Services Advisors need to be comfortable in dealing with a range of personalities over the phone with problem solving skills coming naturally.
The successful candidate will require some technical knowledge with a basic level of Maths and Science. Previous customer support/care experience would be highly advantageous.
Other key job role requirements include:
• Good problem solving and communication skills.
- Excellent accuracy / High attention to detail.
- Customer orientation and ability to adapt/respond to different types of personalities and characters in a calm manner.
At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more…
