Assistance Administrator

ROLE: Assistance Administrator

IMG is looking for pro-active staff to join the International Assistance team.

SALARY: .£20,000- £21,000 per annum [+ benefits - including a language bonus]

HOURS: Various shift patterns available starting as early as 8 AM

LOCATION: Remote or Hybrid options available

IMG - Global Response provides 24/7 assistance to policy holders and corporate clients all around the world. This includes medical assistance and devices, roadside assistance, claims handling services but to name a few.

Our aim is to 'be there’ for our customers, in routine times and the worst times. This is a fast paced environment with no case ever the same.

What does the job involve?

You will be providing help to insured clients who suffer injury or illness whilst overseas or require roadside assistance. You will assist with the coordination of medical care, the handling of a loss or their return home.

You must be able to work under pressure, we’re very busy so you’ll take high volume of varied customer calls every day. You will utilise your customer service skills to build strong relationships with customers and internal stakeholders, acting in a professional manner at all times.

Main Duties:

• To handle email communications with clients, providers and customers
• To gather customer information and enter into our case management system
• To verify insured eligibility
• To perform simple tasks as assigned by the team management

Your skills to success. Are you…?

• A great communicator and enthusiastic about helping customers
• Passionate about achieving goals
• Comfortable dealing with customer queries and complaints
• Computer literate
• Self-motivated and can work with minimal supervision
• Resilient and can adapt to a fast paced and ever-changing environment

Sprechen Sie Deutsche?

Parli Italiano?

Hablas Español?

Parlez-vous Francais?

We service international customers, foreign languages are a plus!

If this sounds like the role for you, apply now and one of our advisors will be in touch to discuss the position and next steps.

What are you waiting for? We can’t wait to meet you!

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

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