Service Administrator

About the job

As Service Administrator you are responsible for the efficient operation of all Service Centre administration and coordination of their Service Engineers.

Main Responsibilities

• Dealing with customer queries/enquiries/instructions over the phone or email in a polite and efficient manner and resolving their enquiries
• Accurately escalate any queries or enquiries to the Service Supervisor or Service Manager as necessary but also to be confident in using your own initiative to deal with customers/branch personnel in the absence of management.
• Co-ordinate all relevant paperwork to enable the output of the service centre to be invoiced quickly and to ensure that customer accounts are settled as quickly as possible.
• Ensure all service centre records are maintained in a manner satisfactory for audit purposes.
• Ensure all necessary stocks of stationary are replenished as needed.
• Maximise co-operation between branch administration and service personnel therefore promoting an efficient and pleasant working environment.
• Co-ordinate the activities of a team of field service engineers to ensure maximum efficiency of resources that will satisfy the current and future customer base.

Our Ideal Candidate

• Consummate team player
• Great communication skills, both written, on the phone and face to face
• Positive ‘can do’ attitude
• Strong planning and organisational skills
• Ability to work to tight deadlines and manage conflicting priorities.

Required Experience

• Minimum of 3 years office administration experience
• Excellent knowledge of using computer systems to manage administration, including above average skills in Microsoft packages (Outlook, Word, Excel, Powerpoint)
• Project systems experience
• Experience of IFS and advantage, but not essential

About J&E Hall International

J & E Hall is one of world’s foremost refrigeration solutions providers. Our key activities include the design, manufacture, installation and after sales care of refrigeration and HVAC products.

As a member of the Daikin Group, J & E Hall has 10 locations and over 300 employees in the UK. A third of our workforce are service engineers who work remotely from UK service centres on customer sites. We consider our workforce to be a valuable asset and the success of our company is enabled by the dedication and development of our staff.

About the Business area

The Installation and service division of J & E Hall installs HVAC and refrigeration equipment into a wide range of applications. Our flexible service and maintenance solutions allow our engineers to provide planned maintenance, repair, and emergency breakdown cover.

J & E Hall supplies multiple industries including food processing, brewing, petrochemical and retail and we regularly work with companies like Heineken, Morrison’s and the Ministry of Defence. A third of our workforce are service engineers who work remotely from nine UK service centres on customer sites.

Pay & Benefits

We offer a competitive salary and a range of great benefits that help make J&E Hall International a great place to work. These include:

• 26 days annual leave
• Defined pension contribution plan
• Life Assurance
• Company sick pay scheme
• Continued professional development, including study leave and financial support for role related qualifications
• Recruitment referral scheme
• Long service awards
• Eye care vouchers
• Salary Extras, including shopping, hotel and travel discounts

Job Types: Full-time, Permanent

Salary: £24,000.00-£26,000.00 per year

Benefits:

• Company pension
• Life insurance
• On-site parking
• Referral programme
• Sick pay
• Store discount

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• GLASGOW: reliably commute or plan to relocate before starting work (required)

Experience:

• Service Administration: 3 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: One location