Customer Service Specialist

About us

Jane Clayton & Company is a fast-growing, profitable, privately-owned ecommerce business offering over 90,000 designer products from prestigious interiors brands such as Designers Guild, Farrow and Ball, and Mulberry Home.

Our business is solidly built on our interior design and curtain making heritage, and our unique online made-to-measure furnishings offer sets us apart.

We are based in modern offices located within a 30-minute drive from both Bristol and Bath. Most our teams are currently working from home.

About the job

You will be responsible for delivering the excellent level of customer service we have become known for. We take pride in the high level of service we offer, and this shines through in the reviews we receive.

It’s a busy team - we receive a large number of enquiries every day through email, phone and live chat. We will give you the training you need on our systems, products and services, to equip you to help our customers get the answers they need. It could be a question about lead times, a request for a quotation for a pair of curtains, or a customer looking for help sourcing a particularly special wallpaper.

You will become very knowledgeable about the products we sell, becoming familiar with each of our partner brands covering all budgets and styles. Our made to measure furnishings offer is unique, and we will give you training so you understand and can advise on the technical aspects of curtains and blinds.

Overall it’s a job that combines interacting with our discerning customers, developing a knowledge of our huge range of designer products, and good deal of problem solving.

Your skills and experience

A ‘people person’ able to relate to our customers and build trust, you will have previous customer service experience but this may have been gained outside of an office, for example in retail or hospitality.

You will need to be a good communicator - engaging and reassuring over the phone, and able to write clearly worded emails. Working across different systems being able to multi-task and learn new skills will be important. You will need to have good judgement when presented with new challenges and will be able to work at pace especially when we are busy.

Why work for us?

These are exciting times for Jane Clayton & Company. Our newly re-launched website, and a trend for re-redecorating, has created a buzz in the team as we go from strength to strength.

We offer good pay which is reviewed annually and a twice-yearly bonus which is paid objectively based on business performance. We offer and ask for some flexibility in working hours. 29 days paid holiday (including bank holidays), company pension, life insurance, income protection, and a great employee discount scheme.

We aim to create an enjoyable team environment, where employees are valued and their contribution to our business success is recognised and rewarded.

How to apply

Please visit our website for more information. Send your application by email to employment [at] janeclayton.co.uk, including a cover letter, details of qualifications, current salary and up to date CV.

Job Types: Full-time, Permanent

Salary: £24,000.00-£28,000.00 per year

Benefits:

• Cycle to work scheme
• Employee discount
• Flexitime
• Life insurance
• On-site parking
• Sick pay

Schedule:

• 8 hour shift
• Flexitime
• Monday to Friday

Supplemental pay types:

• Bonus scheme

Work Location: One location