Customer Service Advisor - Mercedes-Benz

Are you passionate about creating great experiences for customers? Are you a resilient person who enjoys working as part of a team in a fast-paced environment? If so, you’ll be a perfect fit at in our Mercedes Benz division.

We love people who value exceptional customer experiences, in the same way that we do. JMG are committed to providing our customers with a premium level of service, –as a Service Advisor this is where you will play a critical role. It all starts with fully understanding the needs and wants of our customers, and delivering a wow factor service for them.

Jardine Motors Group represents 13 of the world’s most well known car brands across more than 50 locations in the UK. Our culture has earned us a place in the Inclusive Top 50 UK Employers list, and we’re proud to prioritise outstanding customer experiences above all else.

Please Note: Experience in an Automotive setting is desirable. However, if you have experience in a customer focused role for a premium Hospitality or Retail setting, we would love to hear from you!

Why should you work for us?

• We grow our own talent! To help you unlock your full potential and progress your career, we provide you with constant training and development opportunities tailored to your goals and ambitions.
• We work with some of the most innovative, premium and luxury brands in the Automotive world , giving you the opportunity to work amongst iconic cars and highly skilled, passionate teams every day.
• Everyone is welcome! We’re committed to building an inclusive culture and diverse workforce. . We’re proud of our culture where all colleagues can feel comfortable to bring their true selves to work, and thrive in an environment removed of stereotypes and bias.
• We have a generous benefits package including 33 days holiday (including bank holidays), plus you’ll never have to work on your birthday. You’ll also have access to a great pension, reward savings, and much more.
• When we say we care about your wellbeing, we mean it. You’ll have access to a fantastic employee assistance programme which includes mental health support, nutritional and financial advice, and a Digital GP. We also have over 50 trained Mental Health First Aiders (and counting) across our business should you ever need to talk to someone confidentially.

What you’ll bring to the role

• Value every customer interaction either on email, in person or on the phone.
• Learn about your customers by building and nurturing relationships. It’s the small details that make the difference.
• Act as the vital link between customers and the workshop, collaborating with aftersales, parts, and sales teams.

The legal part:

We are regulated by the Financial Conduct Authority (FCA), as we advise on and sell finance and insurance products. As this role includes FCA regulated activities, we will ask you to complete an FCA questionnaire as part of our recruitment process. You will be asked to declare any unspent criminal convictions, CCJs or bankruptcy. We will look into all declarations made and seek a credit reference, but they may not serve as a bar to employment with us.

‘’Jardine Motors Group are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, age, national origin, disability, gender identity or any other protected factor.

Jardine Motors Group is recognised as a Disability Confident Committed employer, working with and providing reasonable accommodations to individuals with disabilities. Please let us know if you need an accommodation at any point during the recruitment process.”

INDMP

Job Types: Full-time, Permanent

Salary: £25,000.00-£28,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Referral programme
• Store discount

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme

Application question(s):

• Do you have Customer Service experience working within a Premium/ Luxury brand?

Work Location: One location