Senior Customer Service Advisor

We’re currently recruiting for an enthusiastic Senior Sales Advisor to join us in our Jewson branch in Woking (GU21 4NQ) branch!

This is an essential role within the branch network and an important support to the whole branch team. You’ll be the face (and voice!) of the business, often the first point of contact a customer has with us. You’ll chat with customers throughout the day, both on the phone and in branch, helping them find the materials they need for their projects and converting these in to orders.

We are open to considering anyone for this role, ideally sales experience is desired but training is provided where needed. We are looking for someone who is a team player, has a willingness to learn and enthusiasm to thrive within our team in Jewson Woking!

Is this role right for me?

First and foremost, we always want to recruit great people that really understand our values and ways of working. So if you have a passion for delivering great customer service, always look to put the customer first; can build trust and are able to proactively seek out solutions that are right for our customers, then you are likely to be a great fit!

A few specifics we are looking for are:

• Experience working within a Builders Merchants would be extremely beneficial, but not necessary!
• Experience of working in a sales role, with a curious and proactive approach
• Passion for delivering great customer service and leading by example
• A good level of IT literacy
• The ability to organise and manage workload well

Hours of Work: 7:00am-17:00pm Monday to Friday and 8:00am-12:00pm every other Saturday

What will I be doing?

As a Senior Sales Advisor, you’ll get the opportunity to build relationships, negotiate prices and generate sales each day, along with handling cash transactions, placing direct sales orders, organising delivery times and keeping customers informed once their orders are placed – all while giving the customer a fantastic service.

• Get to know our products and services in order to maximise all customer interactions
• Developing new customer accounts and lapsed accounts
• Supporting branch management and the wider team
• Build strong, effective relationships with customers and suppliers, managing feedback accordingly
• Ensuring all customer orders are fulfilled in a timely fashion
• Following plans to continuously improve customer experience

What will we offer you?

Jewson is one of more than 30 exciting Saint-Gobain brands in the UK and our colleagues are critical to our customers’ success, we are also proud to have been named a ‘Top Employer’ for 7 consecutive years! We are pleased to offer you:

• A competitive salary
• A discretionary bonus scheme
• Opportunities for career progression and development
• 31 days’ holiday (including bank holidays), plus the option to buy or sell additional days
• A defined contribution pension scheme
• Great discounts across high street chains, online stores and holiday agents
• Saint-Gobain Life Assurance Scheme
• Access to a leading health and wellbeing portal

Are Jewson and Saint-Gobain an Inclusive employer?

We’re working hard to be, and we’re keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you!

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

Job Types: Full-time, Permanent

Schedule:

• Day shift

Application question(s):

• Could you please provide me with your email address?

Work Location: One location

Reference ID: GBR10695