Customer Support Advisor

More Than Just A Job.

Are you passionate about making a difference and want to join a commercial organisation with a social purpose?

Do you also want to work in an exciting, start-up environment where you will have the opportunity to help shape the company culture, be challenged, learn new skills and innovate?

If the answer is yes, we would love to hear from you.

Jobs22 is an innovative new company created by the national UK charity, Catch22 and the Angus Knight Group. Catch22 has designed and delivered services that build resilience and aspiration in people and communities for over 200 years, and the Angus Knight Group is a major provider of human services across Australia and a skills provider in the UK.

With the support and experience of these established organisations, we are building a new approach to helping individuals who may have been out of work for a significant period of time, to find employment.

We have a dedicated team of supportive coaches, skills trainers, occupational health advisors and labour market analysts, all focused on inspiring and motivating individuals to overcome barriers they may have to get back into meaningful and sustainable employment.

As part of a new government initiative, we are working with employers, local government and other partners to deliver tailored support for individuals across several parts of the UK.

Our mission is to deliver a thoughtful, effective and commercial approach to helping individuals create better lives for themselves and their local communities, through work.

About The Role

We are looking for enthusiastic Customer Support Advisors, with excellent communication skills and a high-level understanding of digital applications to join our team as we rapidly grow.

You will be providing both proactive and responsive support to a variety of disadvantaged and unemployed participants (customers).

As the direct point of contact for our customers, you need to be dynamic and flexible in your approach, as well as dedicated to delivering excellent support and solving customer challenges in the most effective way possible.

Ambitious candidates who demonstrate the ability to learn quickly will have the opportunity to be fast tracked and progress with full training, on to the use of specialist digital applications and key processes.

As part of a start-up organisation, you can expect to have a broad remit and plenty of opportunity to take on additional responsibility to the following core responsibilities:

• Communicate with customers through inbound/outbound calls, chats, and emails.

• Follow company procedure on customer responses.

• Maintain a friendly manner at all times.

• Promote on-line digital applications to customers.

• Ensuring the timely and accurate recording of information through online service portals.

• Juggle multiple customer situations effectively.

Skills, Qualifications & Experience Required

• Able to quickly identify problems, think flexibly and resolve issues.

• Strong communication skills, a sympathetic telephone manner.

• Passionate about providing high quality customer focused services.

• Some experience of working in a customer facing environment would be beneficial.

• Excellent administration, IT, and organisational skills with good experience of using MS office software.

• Comfortable working in a start-up environment, where there is a need to be both creative, pragmatic and to sometimes “wear different hats”.

• Enthusiasm to get the job done well and progress.

Additional Information

We value the dedication and commitment of our employees by rewarding them with market leading pay and benefits.

In addition, Jobs22 provides comprehensive training, mentoring and the opportunity for progression in a new, exciting and vibrant organisation. Flexible working is also supported across the organisation.

The Application Process

If you would like to be considered for this role, please ensure your CV is accompanied by a covering letter (explaining your interest in the role and Jobs22) when applying.

At Jobs 22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. 

We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Job Type: Full-time

Salary: £23,000.00 per year

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Gym membership
• Health & wellbeing programme
• Life insurance
• Paid volunteer time
• Referral programme

Schedule:

• Monday to Friday

Work Location: In person

Reference ID: VA91