Operational Training Coordinator

What you’ll be doing:

• Create standard operating procedures (SOP's), training packs and other training materials to help support the delivery of training sessions.

• Develop and deliver an engaging induction for John Lewis and Agency Partners

• Support the site to deliver their operational training objectives through reviewing and auditing materials, creating new training resources in line with SOPs.

• Deliver manual handling training in a safe manner, inline with Pristine Condition principles.

• Deliver ladder training in a safe manner, inline with health and safety principles.

• Develop and maintain relationships with operations and support teams to ensure effective communication.

• Advertise and recruit applicants for the Partners Who Train (PWTs) programme.

• Develop and deliver our “Train the Trainer” course for PWTs.

• Complete PWT observations against training criteria and coach and feedback to PWT and their Line Manager.

• Review and improve all training materials on a periodic basis to ensure operational accuracy and compliance with health and safety standards.

• Create and deliver Partner Development workshops (Development team Training Coordinator).

• Organise and facilitate Helping Hands to support peak.

• Support operation during peak.

• Maintain a high level of confidentiality keeping all files in compliance with the Data Protection Act.

• Keep training matrices, databases and records up to date and clearly organised for accurate reporting of skill base and mandatory training.

• Work effectively as part of a multi disciplinary team to deliver excellent customer service to stakeholders.

• Provide and contribute to continual improvement initiatives for the team and site.

What you’ll need:

• Good working knowledge of IT systems ( All Google programmes).

• Ability to plan and prioritise daily and weekly tasks.

• Previous experience of working successfully within a multi disciplinary team.

• Passion for learning and developing self and others.

• Operates with an attention to detail

What else you may bring:

• Capable of covering other operations to provide support as required.

• Previous experience of working within a logistics/supply chain environment.

• Previous experience within a training or support function

Additional Information

The Partnership supports agile and flexible working practices, such as when, where and how we work. We have several different ways to work flexibly, including part-time, flexible or compressed hours, and job sharing. Head office areas also support a blended working approach. You'll have the opportunity to discuss this further with the hiring manager during your interview and, where it is operationally practicable, they'll do all they can to accommodate your needs.

Please consider the following when making your application for this role:

• We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early

• Print off the job description now if you require it

• Ensure you have an up-to-date CV