3rd Line Support Consultant

Job Description:

3rd Line Support Consultant

Fitronics; Create Raving Fans & Helping People Learn Through Our Great, Easy to Use Software. We’re a software company with a difference. We might be the market leaders in our field, but you’re never too big to be nice!

As part of the Fitronics family, you’ll also be joining the Jonas Software group.

Jonas is the umbrella company behind Fitronics. The company’s genuine aim is to develop from within and we’re actively involved in a breadth of personal development training sessions through the company to help improve your skills.

Within Fitronics we have two leading brands:

We genuinely care about our customers, colleagues, partners and stakeholders. Becoming a part of Fitronics is becoming part of the Fitronics family!

We know that actions speak louder than words. We’re not just different in the way we speak, we’re different in the way we act. Sponsoring WWF elephants, raising money for the Street Games charity and regularly eating cake for a good cause (Macmillan Cancer Research) are just a few of our favourite pass times!

Joining us doesn’t mean you have to fit in. We’re always developing and changing. We welcome new ideas and personalities and give you the chance to directly enhance the future of our happy, helpful company.

POSITION:

We are seeking a dedicated professional for the position of 3rd Line Support Consultant. The successful candidate will be an integral part of the Support Team delivering a first class, professional customer service to both internal and external customers.

This position provides end-user support for our constantly changing specialised software applications. As a team member, you will provide timely and efficient application and technical support to existing customers via phone, web and/or email. Using sound judgment and taking decisions within established procedures for each service request, you will diagnose and skilfully identify and apply prioritisation to the cases open with you whilst adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximise customer satisfaction.

In addition to your duties in customer support, the role extends to Professional Services, in the areas of both software implementations for both new name and back to base upgrades.

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More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

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