Fraud Training Designer

As a Content Designer, you will specialise in the Fraud and Financial Crime Learning area to help us shape the future of banking for our customers. If you are successful, we want you to bring your best self to work each day, encourage, develop, and create to provide a WOW service in a culture built for success. You will have to think 'Outside the box', problem solve and the desire to change, implement and own effective and engaging learning experiences.

On a normal day to day, you could expect to be: working with one of our Fraud teams designing, developing, testing and publishing a new interactive quiz that is going to feature at the end of one of our learning experiences to embed knowledge retention and drive engagement, collaborating with our Fraud and Financial Crime Learning Delivery colleagues to ensure training is up to date and learning is continuous, or designing a video showcasing the launch of a new customer journey available in the Chase app.

To succeed in this role, you will be a passionate Learning Experience specialist, with the ability to create industry-leading Fraud and Financial Crime content.

Job responsibilities:

• Design learning content and experiences for new colleagues in our Fraud operations as well as established teams, working with key stakeholders using co-design principles to build learning that lands with impact and wows
• Translate business requirements using learning and user analysis into the delivery of a range of multi-channel content and experiences
• Deliver content in line with Chase's brand identity, values and tone of voice, with an excellent eye for detail, strong typography and layout skills across learning platforms and a wide range of media to support communication campaigns
• Demonstrate a good level of creative flexibility to work as part of a team to storyboard, visualize and artwork creative material for a wide range of learning, campaign and event materials
• Demonstrate adaptability to shifting priorities and strong problem-solving skill and be user centric with a real focus on 'out of the box thinking', understanding the customer, business and learner needs and considering this in everything you create
• Have excellent communication skills and the ability to articulate and share our vision and goals
• Provide hands on support post programme implementation and become a multi-channel expert across all platforms and stay connected with partner teams to ensure Training content is up to date and learning is continuous

Required experience, qualifications

• Experience creating Learning and Development content, preferably within a Fraud or Financial Crime area
• Digitally Savvy across different learning platforms and delivery medians with strong experience and ability to create infographics, video, audio, interactive simulation, creative text design or animation, with excellent creative skills
• Ability to interpret briefs and produce storyboards/wireframes
• Excellent communication skills and the ability to impact and influence change within a global organisation
• Ability to collaborate effectively within a matrixed environment
• Self-directed, self-motivated and ability to work independently with organization, prioritization and a high level of attention to detail
• Knowledge of content creation tools such as Adobe Creative Cloud, Adobe Captivate, Articulate Storyline etc.

#ICBCareer

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.