Account Manager
This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.
Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
- Proven track record for building higher quality panels and superior sampling engines
- Award-winning expertise on blending samples and managing fieldwork
- Exclusive access to proprietary tools for faster, efficient data collection
- Engaged panellists who consider us industry-leaders in their NPS and Trustpilot scores
- Patented methods for detecting and preventing fraud
- Established relationships with world-leading publishers and data suppliers
- A ‘start-up’ atmosphere in which you can make a big impact and get credit for it.
- The chance to learn all aspects of the business and to influence the decision-making process.
- The opportunity to network and learn from highly experienced, senior members of our teams from across the business, globally.
- Develop and maintain ongoing client/account relationships
- Complete client account plans with the relevant Profiles Commercial Directors which is regularly reviewed and updated and shared with all members of the client team
- Present company credentials to the client to help ensure that all are up to date on Profiles’ products and services
- Analyse and understand the clients and their customer needs
- Provide knowledge of Profiles panel and feasibility / pricing approach to the client and their project managers/client servicing managers
- Identify gaps in client service processes (both Business Development and Client Operations) and recommend improvements.
- Train and develop the client on agreed processes and procedures for the efficient running of projects
- Work on client briefs to ensure that teams add value to the research design and that the proposals are accurately turned around within a mutually agreed timescale
- Communicate with the relevant Account Directors on the proposals
- Work to make the projects (trackers and ad hoc studies) profitable and look to ensure that external suppliers are used only when required
- Work closely with the Account Directors to ensure financial targets are met
- Work closely with clients and Profiles Commercial and Operational Directors to help improve the sales forecasting and scheduling process
- Work with clients on any joint new product development ideas and agreeing the pricing and operational approach with the relevant teams
- Provide regular commentary on the competitive environment in market
- Account management experience in a similar role, within market research or SaaS environment
- Ability to successfully handle client expectations whilst maintaining this good relationship
- Experience of leading multiple projects and working in a fast-paced environment
- Ability to develop rapport with clients and maintain strong working relationships
- Ability to critically evaluate information with an open mind and bringing together others’ perspectives, ensuring solutions align to the strategic drivers
- Ability to motivate change by anticipating future stakeholder/team needs and ability to frame ideas with simplicity to support teams and clients
- Excellent communication skills, both verbal and written
- Skilled with Microsoft: Word, Excel, Outlook, PowerPoint
- Experience working in sales organisations to achieve and exceed their sales goals
- Skilled negotiator and able to negotiate or mediate discussions effectively, making concessions while accomplishing goals and protecting mutual interests
- Skilled at working proactively, with the ability to meet deadlines, possessing strong time management
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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Account Manager • KANTAR
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