Complaints and Customer Care Adviser

An exciting opportunity has arisen for a full time Complaints and Customer Care Adviser (KR7) to work as part of the Children’s Complaints and Customer Care Team for a fixed term of 12 months. We welcome applicants who are self-motivated, and able to work under pressure whilst providing a quality service.

The team operates in a hybrid working environment from home and from our office base at Kroner House, Ashford.

You will join an experienced Complaints and Customer Care Team and be responsible for receiving feedback and facilitating responses for customers of the Children, Young People and Education directorate. The role will enable you to work closely and collaboratively with stakeholders in providing quality responses within statutory timescales, as well as fulfilling requests for information from the Local Government and Social Care Ombudsman.

You will promote good practice in relation to customer service across the directorate, and further develop your skills, expertise and knowledge of a wide range of services, including children’s social care, and Special Educational Needs and Disabilities (SEND).

The closing date for applications is 11:59pm Sunday 2 July 2023.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

To have an informal discussion in confidence about the role please contact Claire Thomson, Children’s Complaints and Customer Care Manager by email at claire.thomson@kent.gov.uk .

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.