Clerical Officer

An opportunity has arisen for a hardworking organised individual to join the Radiology Admin Office working part time.

The successful candidate will enjoy a varied role supporting the Radiology Department to deliver an excellent service. You will support the team by undertaking a range of administrative duties associated within the main Radiology admin office and may be required to cover clerical officers within our x-ray departments at Isebrook Hospital, Nene Park from time to time.

You will need excellent communication skills within a busy department. A flexible approach to work is vital and you will have good organisational skills.

Previous experience of working in a hospital appointments environment may be an advantage, but is not essential as full training will be given

• To receive telephone calls from patients, outside agencies, wards etc., and to deal with these calls and take appropriate action in professional, helpful and polite manner.
• To receive written requests for Outpatient appointments via internal tertiary referrals and Order Comms. To date stamp, input referrals onto the CRIS system and prioritise if required
• To make appointments via outbound calls to the patients to fill un-utilised slots.
• To deal with amendments/cancellations, re-scheduling of Outpatient and ward appointments.
• To follow laid down procedures relating to distribution of appointments requests to Consultant Radiologists.
• To ensure that all mail is accurately despatched for collection on a daily basis Monday to Friday.
• To assist on reception back office and A&E reception duties.
• From time to time cover clerical officers based in x-ray department at Isebrook Hospital and Nene Park
• To participate in departmental induction for new staff.

Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire.

Our Excellence Values:
Compassion

Respect

Integrity

Courageous

Accountable

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.