House of Fraser, Glasgow - Beauty Consultant (Mandarin Speaking, 3 days a week)

We are currently recruiting for a Part-Time Mandarin Speaking Beauty Consultant to join the team on our counter in House of Fraser, Glasgow 3 days a week. The purpose of this role is to create the most delightful and distinctive experiences for our discerning clients as well as being a role-models for La Prairie, they embody our core values: passion, excellence, care and entrepreneurship.

The Key Responsibilities for this role include, but are not limited to the following:

• Inspire our client through luxurious storytelling based on a deep knowledge of our Brand, its heritage and origins, as well as our collections and iconic products

Proactively seek knowledge of La Prairie`s art collaborations by studying the training material provided and visiting the La Prairie homepage regularly

CLIENTELE

• Collect quality client data adhering to GDPR regulation

• Ensure the implementation and luxury execution of all the La Prairie CRM programmes

• Build long-term relationships with clients, based on continued trust and satisfaction, that will in turn generate substantial brand loyalty and sales (attract, convert, develop & retain)

• Ensure that every client that enters our boutiques, whether customer or prospect, current or new, will be viewed as our most precious asset and will be treated accordingly

• Collect quantitative and qualitative data on both clients and aspirers (prospects) using our CRM tools

• Understand and implement La Prairie CRM programmes while adhering to our luxury execution principles

  
  

PROFESSIONALISM

• Respect the La Prairie Beauty Advisor Collection and Grooming guidelines

• Maintain a clean and immaculate counter

• Ensure that all testers are clean and functional

• Ensure the product and tester display are based on La Prairie’s Visual Merchandising guidelines

  
  

PROFESSIONAL RELATIONS

• Build professional relationships with counter managers, department managers (where applicable) and with colleagues and team

  
  

BUSINESS SKILLS

• Understand and monitor the performance of individual KPIs as well as those of the counter (both qualitative and quantitative KPIs)

• Effective time-management to ensure the delivery of orders/inventories, reporting, hygiene standards, preparation of event or facial room, booking AOP / AOB or Complexion appointments, client follow-up

  
  

SELLING SKILLS

• Serve every client by following all the Art of Service steps

• Ensure that Art of Perfection is offered to every client when on counter, and convert an AOP to purchase

• Elevate the client experience by using the La Prairie CRM tool throughout the entire consultation

• Organize and effectively support any in-store retail events

• Promote our brand and its purpose. Our Swissness, our exceptional quality, craftmanship and longevity

• Participate in all the training modules of our Retail Academy linked to the Beauty Advisors development path as guided by the Training Manager

• Participate in regular coaching sessions with Retail Coach or Education Manager

  
  

Applicants for this position must be able to demonstrate the following skills and experience:

• Extensive experience in the cosmetic environment

• Excellent verbal communication

• Entrepreneurship

• High energy level and positive outlook

• Emotionally intelligent

• Maintaining confidence, empathy and positive energy even in challenging situations

• Friendly and professional presence

• Self-driven, curious and ready to continuously learn and improve