Estates System Support Officer

We are looking for someone to join our small Estates team, who can hold their own and work independently to deadlines. You'll need to be experienced in dealing withdataandsoftware systems, so if this sounds like you, we want to hear from you!

You will be part of a small team to assist the Estates information Analyst across the full range of their duties ensuring that works are delivered to an agreed quality, cost and within agreed time parameters. Accountable for own actions, managed rather than supervised must be capable of working independently.

This role is responsible for providing call logging, analysis and resolution services for service users. You will respond to difficulties and faults raised by customers using Facilities Management Software systems, help plan preventative maintenance work, order materials when required, keep up to date all training records, provide administration support and telephone cover for colleagues within the Estates, Facilities & Capital Division. Ensure that the Facilities Management and Mobile Task Management Systems are kept up to date and accurate in terms of calls logged and completed, and that notes and supporting Excellent care with compassion
documentation are added to the system as necessary.

Responsible for ensuring access controls, access rights, group management, role based access, and security groups are accurately maintained.

The role of System Support Officer is to assist and support the Estates Information Analyst in all aspects of maintaining the Estates CAFM system. The role covers such duties as:

• Producing monthly performance data metrics for performance meetings with the Estates team.
• In charge of all aspects of PDA’s (Personal Digital Assistants), setting them up, issuing them out, ensuring relevant paperwork & spreadsheets are updated accordingly.
• Responsible for raising orders for items/parts required.
• Help plan and set up all preventative maintenance, (PPM’s) tasks, both statutory and non-statutory.
• Respond to challenges and faults raised by customers and users of the Facilities Management Software systems.

We have 9000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

The duties and responsibilities listed below should be undertaken in accordance with the levels of competence as defined in the KSF outline for this post. In addition all staff are expected to act in accordance with the values and behaviours of the Trust

• Running off monthly activity reports in respect of

performance for both reactive and planned maintenance
work.

• Help plan and set up all preventative maintenance, (PPM’s)

jobs, both statutory and non-statutory.

• Respond to difficulties and faults raised by customers and

users of the Facilities Management Software systems.

• Liaises with various Suppliers/Finance regarding raising

orders, invoice queries, payments etc.

• Organise and keep up to date all departmental training

records