Customer Service Administrator

About us

LE Capital UK Limited is a small but fast-growing business in Leicester. We are professional, dynamic and ambitious, and our goal is to work with dealerships to help them improve cashflow, drive profitability and find quality stock.

Our work environment includes:

• Modern office setting
• Food provided
• Work-from-home days
• Growth opportunities

Our company is looking for a Customer Service Administrator to join our team. The successful candidate will be expected to engage and interact with motor dealerships and other third party suppliers through a range of inbound/outbound channels, whilst providing an efficient administrative day to day service. A professional manner is required and high levels of attention to detail, ensuring positive outcomes for all parties.

Responsibilities:

• Make outbound and manage inbound calls to efficiently handle a wide range of dealer services and collection queries/issues to build dealer trust, ensuring call waiting times and other service targets are delivered.
• Interact with 3rd party suppliers (partners, other finance houses and stock suppliers/auction houses) to maintain effective relationships that facilitate effective resolution of motor dealership queries where appropriate.
• Ensure any queries/issues that can’t be resolved are escalated to the relevant parties in a timely manner and all parties are kept fully informed until issue is suitably resolved.
• Build and maintain solid working relationships across the business, specifically across business development, operations, credit and the asset security tream to ensure effective resolution of dealer queries and in-life management.
• Complete regular reviews of client activity (Probation, Renewal and Ad-hoc) collating the relevant documentation and information for review with the Asset Security and Credit Teams.
• Develop own knowledge of relevant LE Capital products, regulatory practices and procedures, service standards, processing and systems relating to dealer finance.
• Carrying out any other administrative duties as the business requires by team leaders or other management.

Job Types: Full-time, Permanent, Graduate

Salary: £20,000.00-£25,000.00 per year

Benefits:

• Company events
• Company pension
• Discounted or free food
• Free parking
• Life insurance
• Private medical insurance
• Sick pay
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Application question(s):

• Do you have a full driving license and can commute to LE Capital's office in Leicestershire?

Education:

• GCSE or equivalent (required)

Work Location: In person