Data Quality Officer

The post holder will support the Data Quality function. They will assist in the production of a range of data quality reports to enable targeted support of Trust staff and Service Managers to improve data quality within their Division. The post holder will also be required to correct data in the Trust’s IT systems and to visit service areas to audit and observe other staff.
The post is based in the ITDepartment and as a result the post holder will be expected to play a part in the support of other clinical systems helping to improve data quality within these systems.

To support the collection of high quality data for patient care and business purposes.

We pride ourselves on making a real difference to the ability of the Trust to collect and utilise good quality data. It’s a varied role that will give the post holder and chance to see how lots of different areas of the Trust work.

Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

As an organisation, we’ve made significant improvements for patients and staff in the last two and-a-half years. This is reflected in our most recent Care Quality Commission (CQC) inspection (from February 2020), which found improvements across the organisation and gave us an improved rating of “Good” in the Well-Led and Effective domains, in addition to the rating of “Good” that we had already achieved in the Caring domain. Our staff culture change programme has been key to the Trust’s improvement journey, as we’ve stabilised our workforce by reducing vacancy rates and improving staff retention. We’ve also significantly increased the representation of minority ethnic leaders across our clinical and corporate teams.

• The post holder will support other colleagues to ensure that the Trust PAS is populated with accurate and timely data.
• Provide support for the validation process for Service Level Agreements (SLA) / Non-Contracted Activity (NCA) commissioner queries.
• Improve the Trusts’ NHS Number completeness by investigating and correcting patient records where no NHS number is present
• Check national database and other verified data sources for correct patient details (NHS number, address, postcode, DoB etc) and update on the Trust PAS
• Dealing with monthly Service Level Agreement (SLA) and Non-Contracted Activity (NCA) validation queries within set timetable
• Use initiative and all available tools to establish the correct identity of the patient and update systems accordingly
• To work with colleagues in Information checking and correcting data quality items
• To assist in the reviewing and production of documentation to support data collection and system use
• To ensure all data held on Trust systems is at the highest quality
• To identify problem areas relating to data quality and make recommendations for improvement, working with the areas to implement any actions arising from such recommendations.
• The production and analysis of regular monthly reports from information systems to identify data quality issues and following up to ensure issues are dealt with.
• Assist in the production and distribution of guidelines and procedures regarding data quality
• Assist in the implementation of any necessary changes within Data Quality which impact on the Trust PAS.
• Support, propose and implement new procedures covering all areas of the role to maintain data accuracy.
• Work to a monthly scheduled timetable and will be required to provide regular performance reports.
• Undertake any other duties as deemed appropriate within the Department.