Ward Clerk

We are looking for a friendly and enthusiastic candidate to join the team on our our fantastic ward. The ideal candidate is calm and professional when under pressure as well as a good team player with an excellent telephone manner.

As Ward Clerk you will be responsible for providing efficient and effective clerical services and contributing to patient care by supporting the clinical teams. You will be the first point of contact for patients, relatives and staff on the ward.

You will need to be confident in your computer skills although training will be provided. Experience in administrative duties is an advantage.

To assist the Ward Manager and nursing team members with general ward administration / clerical duties to ensure the smooth running of the ward / department and to act as a receptionist for visitors coming on to the ward.

To be responsible for the care of medical records within the ward in accordance with the Trust’s Records Management Policy.

To liaise with all members of the multi-disciplinary team as appropriate.

To be aware of and support the Lewisham CCG specification requirements relating to waiting lists and waiting times.

To identify overseas patients and notify the Overseas Office of their admission as soon as possible.

Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

As an organisation, we’ve made significant improvements for patients and staff in the last two and-a-half years. This is reflected in our most recent Care Quality Commission (CQC) inspection (from February 2020), which found improvements across the organisation and gave us an improved rating of “Good” in the Well-Led and Effective domains, in addition to the rating of “Good” that we had already achieved in the Caring domain. Our staff culture change programme has been key to the Trust’s improvement journey, as we’ve stabilised our workforce by reducing vacancy rates and improving staff retention. We’ve also significantly increased the representation of minority ethnic leaders across our clinical and corporate teams.

Ward Administration

To make Outpatient Department appointments at the request of staff, using the patient information system (ICARE).

To adhere to Trust visiting hours policy and to discuss any queries with nurse in charge.

To arrange transport for patients – discharge, transfers and Outpatient appointments, in accordance with Trust policy and eligibility criteria.

To complete requisitions for stores and maintenance, as requested by the Nurse in Charge, i.e. equipment to E.B.M.E and Carillion for repairs.

To complete and query orders not delivered as required and maintain stationary supplies.

To undertake filing as requested by Doctors and Nurses.

To provide clerical and administrative support to junior doctors as required.

To ensure ethnic origin and religion of patients is recorded accurately.

To undertake photocopying as requested.

To distribute patient post and forward post to discharged patients.

To keep an accurate admission and discharge register.

To complete patient insurance claim-forms and send them to Medical Records.

To inform the Finance Department of overseas visitors.

To liaise with nursing staff regarding any telephone queries about patients.

To liaise with all Consultant secretaries as appropriate.

To inform the relevant department if a GP is not shown on ICARE.

To take patients’ property and valuables to the General Office when necessary and arrange their return on patient discharge.

To correct registration and admission details on ICARE.

To deliver patient documentation to various departments at the request of the medical or nursing staff.

To take all donations, cash or cheques, for ward funds to the general Office and maintain accurate records of the same.

To assist in the training of new Ward Administrators and new Admin Support Team members.