Customer Service Advisor

Company Overview

LIV is a leading residential block management company, delivering services nationwide. We currently manage tens of thousands of apartments in the UK. Our clients include major developers, global investment funds, freeholders, local councils, and thousands of leaseholders nationwide.

The diversity of our client base calls for an integrated team approach, and our experts strive to deliver value to our clients through clear, innovative thinking and timely solutions. We are also firm believers that you create your own success! As an entrepreneurial business, we recognise and promote individuals who show potential to commit and grow with the business.

LIV is part of Cortland, one of the leading BTR companies in the US whose UK platform includes BTR development and management as well as Block management.

Responsibilities:

· Provide administrative support to the property managers and assist in the smooth running of the property management department.

· Provide a friendly and efficient customer service to clients, suppliers and colleagues.

· Dealing with Telephone Communications Answering the telephone for all incoming enquires and logging the call effectively on Qube.

· Handling simple enquiries or directing calls and logs to relevant staff as appropriate.

· Secretarial Scanning, filing logging and/or shredding correspondence and assisting Property Managers in maintaining an organized, efficient and well-presented office environment.

· Writing emails and letters as directed by Property Managers, responding to tenant standard enquiries.

· Typing up letters, meeting minutes and site visit notes as and when required by Property Managers.

· Running mail merges and distributing correspondence as directed by Property Managers.

· Great communications skills, both written and oral

The LIV Difference

At LIV, we understand that client service delivery and a focus on the resident experience sits at the heart of what we do. We put our clients first and enjoy the part we play in helping their buildings thrive.

Our diverse and talented team is what makes us great and positions us at the forefront of the industry today and will keep us at the forefront long into the future. We would be delighted to have you join us on this exciting journey.

LIV is an equal opportunities employer.

Job Type: Full-time

Salary: £21,000.00-£24,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Leeds