Business Analyst

End Date

Salary Range

Agile Working Options

Job Description Summary

Job Description

As one of the leading retail banks in the UK, Lloyds Banking Group is undertaking a major transformation. Our goal is to put technology at the forefront of our culture and transform banking.

Our Insurance, Pensions and Investments Labs are improving support to our customers throughout their financial lives, with clear, straightforward customer journeys, helping empower them to make the right decisions on insurance and protection needs.

Sitting within the Scottish Widows Brand, the new Colleague Lab has been set up as part of the Business & Technology Enablers Platform (B&TE) and our aim is to drive forward changes which make life easier for not only our Customers but to also our Colleagues.

This role will be helping our Online conversations team in gaining an understanding on how we can help drive the implementation of new online messaging platforms to our customers using our website and online servicing platform (including self-serve within secure site).

We are looking for people who are excited about being part of a new and dynamic Platform, that are willing to challenge the norm on what is currently seen as 'Go To' processes within our Operations, and help change the way our Colleagues serve our customers support our Lab Goal of:

"Relentlessly focusing on creating a scalable operating model that dramatically improves colleague and customer experience"

Role Requirements:

Key Attributes:

What we offer you in return…

As a team we’re invested in your continual development. That’s why we’ve fostered a collaborative learning environment that supports your career goals and encourages knowledge-sharing. Our inclusive culture offers you flexibility to try new things while helping you build the future you want.

Currently most of the team is working remotely, and we intend to continue with a hybrid approach into the future. We also appreciate normal office hours can sometimes be a challenge, and whilst we can’t always adopt every flexible working request, they will always be considered.

You'll also receive a package that includes

And finally…

We pride ourselves on being hard-working, outcome-focused, and passionate about making a difference. We're focused on creating a values-led culture, and our approach to inclusion and diversity means that we can all make a real difference, together.

Our continued commitment to helping Britain recover means that as a colleague you can make a difference to customers, businesses, and communities.

Together we have a key role to play in shaping the bank of the future, whilst the scale and reach of our Group means you'll continue to have opportunities to learn, grow and develop.

Are you interested in joining us? Apply today, we’d love to hear from you...

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.