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Concierge Onboarding Operations Manager

🏢 Lloyds Banking Group 📍 London, England 💼 Company - Public
Currency:
£53,440 - £66,800
£4,453 - £5,567 / mo
Verified Corporate Employer (Authorized Corporate Employer)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

Transatlantic Cost of Living & Purchasing Power Benchmark

Verified Analytics
Location Base
London, England
Tier-1 UK Economic Zone
Est. Take-Home Pay
68% - 74% (After PAYE & NI)
Single tax filer baseline
Transatlantic Parity
1.0 GBP ≈ $1.28 USD Living Standard
Direct corporate benchmark

Position Overview & Specifications

End Date
Sunday 28 May 2023
Salary Range
£53,440 - £66,800

Agile Working Options
Hybrid Working
Job Description Summary
The Concierge Onboarding Operations hire will be an integral part of the Executive Recruitment team, playing a pivotal role in identifying, supporting and onboarding Executives into Lloyds Banking Group. Hire will work with Senior Executives, HR Directors, sometimes GEC members, to ensure every new hire has a brilliant experience before they join, during the vetting process and of course, when they join.
Job Description
At Lloyds Banking Group, we have a clear purpose; to help Britain prosper and to become the best Financial Services provider for our customers. Through our brands, our Group has a relationship with just about every household and community in the UK. We underpin the lives of millions of individuals and businesses and play a key role in helping to build a growing UK economy.
The Executive Recruitment team is responsible for working across all divisions of the group to support senior level hiring and ensure we have the right talent in place to build the Bank of the Future.
The Concierge Onboarding Operations hire will be an integral part of the Executive Recruitment team, playing a pivotal role in identifying, supporting and onboarding Executives into Lloyds Banking Group. Hire will work with Senior Executives, HR Directors, sometimes GEC members, to ensure every new hire has a brilliant experience before they join, during the vetting process and of course, when they join.
Job Description:
You’ll need to be an excellent communicator with the ability and confidence to speak with Senior Executives. You’ll work well with a variety of people and be experienced in building and developing positive relationships. Attention to detail is key with a strong focus on high quality outputs.
You’ll be highly organised, supporting activity with some of our most senior executives as well as co-ordinating and liaising with Executive Reward, HR Directors and teams. Existing knowledge of Onboarding at a financial services firm is essential for success, as this hire will be the SME for onboarding in the Exec Hiring team.
Key responsibilities will include:
  • Responsible for the management of all vetting activity/background checks, liaising with the vetting team, the Executive hire, Hiring Manager and HR teams
  • Liaise with Relocation team if Executive is relocating
  • Liaison between the Executive hire, Hiring Manager, HR Directors, Executive Reward, (SMCF team for Regulated roles) and Vetting
  • Point of contact and regular touch point with Executives, keeping them informed of all activities on a weekly basis
  • Liaison with Executive IT to ensure technology is fit and ready on day one – Point of contact during first week for any teething problems
  • Ensuring Head of Executive Hiring, HR teams, Chief People & Places Officer are updated on all aspects of hiring activity
  • Identifying, analysing, and resolving complex HR issues while maintaining compliance with employment law

Desirable Skills, Experience & Qualifications
  • 10-15 Years financial services onboarding experience
  • Proven track record of working with C suite hires
  • Proven track record of juggling multiple assignments and prioritising work with the ability to deliver work at pace with multiple internal stakeholders
  • Strong communication skills and experience of influencing executive stakeholders
  • Proven project management experience
  • Experience of mentoring and developing team members to build robust onboarding capability
  • Individual needs to be a self-starter, demonstrate excellent attention to detail, ability to work with ambiguity and be resilient
What we will offer you in return
In return for your expertise, you'll enjoy our total dedication to your ongoing personal and professional development. We'll help you be your best today, so you can fulfil all your potential in the future.
You'll be rewarded with excellent benefits, personal development and a career that’s enriching and full of opportunity!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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Candidate Selection & Onboarding Process

1

Application & Resume Screening

Submit your tailored CV/Resume directly to the talent acquisition portal.

2

Technical & Competency Interviews

Virtual interviews with the hiring manager and multidisciplinary team.

3

Formal Offer & Benefits Negotiation

Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.

4

Onboarding & Corporate Integration

Equipment provisioning, team orientation, and commencement of duties.

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Hiring Organization
Lloyds Banking Group

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Location: London, England
Eligibility: Verified Employer Direct Placement
Schedule: Company - Public
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