Customer Service Advisor

End Date

Salary Range

Agile Working Options

Job Description Summary

Job Description

Start Date - 12/06/2023

At Lloyds Banking Group our primary purpose is to help Britain prosper…

And this is only realistic if we're making a genuine difference to Britain's people, its businesses and local communities.

You can help us to make it possible...

We're currently looking for caring people to join our contact centre teams to support customers from our Halifax, Bank of Scotland and Lloyds Bank brands.

And beyond the satisfaction of helping people a role with us brings other rewards…

We'll give you an initial cash package of £22,048 comprising a full time equivalent basic salary of £21,200 and a Flex cash pot of £848.

This pot you can take as cash or spend on a wide range of options such as:

In addition, you'll also be eligible for an annual bonus opportunity.

There's also the following benefits:

We also have a number of free health and well-being offerings and generous parental and adoption leave policies.

Everything is geared to suit your lifestyle... and you can also be sure that we're investing in your future!

About our Tredegar Park site...

With a track record for developing our colleagues this pioneering site has award-winning teams and Leadership to help progress your career - including providing access to Apprentice schemes etc.

It also tries to make the working day enjoyable with the following facilities:

So what's involved?

You'll take inbound customer calls and doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to plenty of colleagues that do.

From day one we'll teach you all about our products, processes and systems and you'll learn how respond to queries quickly and become better every day...

This is the sort of person we're after...

There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 4-week training programme.

We'll just need you to commit to a shift pattern for 12 months (after which you can request a change to your working pattern). We can also offer hybrid working (office-based twice a month) as an option after 3 months if everything is going well...

Working Pattern

Midday pattern:

About applying

As a leading employer we're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.

And just let us know if any reasonable adjustments are needed to our recruitment processes - we'll try to accommodate them...

Interested

So if you have the passion for helping people we're looking for then we'd love to hear from you...apply today

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.