Inward Payments Verification Officer
This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.
Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
Agile Working Options
- Various share schemes
- A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
- Further discounts available on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.
- Buying extra or selling holidays to suit from your 30 days leave (pro rata but including bank holidays) - ideal for half terms or that mini break.
- Extending the private medical cover you'll receive to family members.
- A Flex Card providing up to 15% discount with over 70 well known retailers.
- Tax/NI efficient electric vehicle (or bike) purchasing schemes paid through your monthly pay - we support sustainability!
- You’ll be responsible for reviewing Inward Credits from personal customers to ensure the incoming funds are plausible and in line with expected account activity. As well as reviewing and managing the incoming workflow for the team.
- You’ll be required to complete High/Low risk security call-backs (CVP) with our customers and dealing with simple/complex customer queries ranging from advice on source of funds/wealth, types of acceptable documentation and more.
- It’s about ensuring customers get the right support when they call or correspond with us via letter/email. Whether it’s a simple support need or a potential fraud/scam case.
- To ensure we have a digital record of each customer instruction you'll also be responsible for ensuring this data is uploaded into our digital record system (Datastore).
- Honest, conscientious, and genuine. Caring about helping people with their queries.
- An ability to quickly build relationships; to understand and meet your Customers needs through our diverse range of services.
- Enthusiastic with the desire to deliver great service, and a teammate that can work closely with colleagues.
- Strong communication skills are key as you’ll be dealing with customers as well as colleagues daily.
- An eye for accuracy and strong attention to detail is key as you’ll be reviewing source of fund/wealth documentation.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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Inward Payments Verification Officer • Lloyds Banking Group
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