Performance Engineer (Service Team)

End Date

Salary Range

Agile Working Options

Job Description Summary

Job Description

Performance Engineer - Authentication Service Team

About us:

At Lloyds Banking Group, we have a clear purpose; to help Britain prosper and to become the best Financial Services provider for our customers. Through our brands, our Group has a relationship with just about every household and community in the UK. We underpin the lives of millions of individuals and businesses and play such a meaningful role in helping to build a growing UK economy.

Service Team

Identification & Authentication (ID & Auth) is a key area within the Group Transformation division. It is the Centre of OAUTH2 solutions for the retail internet banking, mobile, and commercial teams to our 14+ million online retail, commercial and internal customers.

Within Service Team our approach to hybrid working is still emergent but you should expect to be in office circa 2 days per week with home-working available for the remaining days.

Want to know more?

As a performance engineer within the authentication service team, you'll have shared responsibility for the support and development of the current performance/monitoring tool sets (Splunk & Dynatrace) and helping to optimise the performance of key APIs by working with developers to obtain the best performance out of the ID&Auth applications/APIs.

This role will consist of tuning application logs in Splunk, creating dashboards and alerts to enable the production support team to identify and prevent or recover performance and availability issues. It will also involve some hands-on analytics of how APIs are working, looking to tune configurations and the application code itself with support from our development teams.

You'll provide subject matter expertise to help extract business and technical insights across our critical services.

About You

We’re looking for someone who is passionate, inspiring and customer-obsessed, ensuring that the team are always focused on the priorities that will deliver the best outcomes for our customers and colleagues.

We're hugely proud of the relationships we hold with our clients and key partners as trusted delivery providers. This is key to our success.

Our culture brings together experienced, hardworking people, from a diverse group of backgrounds that enjoy a collaborative and innovative environment that supports flexible and agile working, always learning and improving ourselves and sharing knowledge.

What would you get involved with?

To be considered for this job we would like you to have the following:

We encourage people from a range of role and industry backgrounds but do need to see the following as a minimum for consideration

Essential skills & experience:

Desirable skills & experience

Don’t worry if you don’t tick all these boxes; we’re open minded and keen to invest in people that want to work - learn & thrive!

What can we offer you in return?

In line with our strategy to be the Best Bank for Colleagues, we encourage a culture of professional development. You'll have numerous opportunities to stretch and develop beyond core role responsibilities. In addition, recognition for colleague contribution and performance is a truly meaningful element of our colleague charter.

You'll be rewarded with excellent benefits, personal development and a career that’s enriching and full of opportunity!

Annual basic salary:

London: £66,744 – 77,868 + exceptional rewards package

Halifax or Edinburgh: £57.078 - £66,591 + exceptional rewards package

As well as a competitive salary, you’ll receive:

We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and are happy to consider flexible working arrangements. We're an equal opportunity employer and deeply value diversity within our organisation.

We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.

And we’re proud to have received these industry recognitions: Stonewall Top Private Sector Employer, Top10 Employer for Working Families, The Times Top 50 Employer for Women and both Gold Standard and Best Workplace Adjustments Process from the Business Disability Forum.

Are you interested in joining us? Apply today, we'd love to hear from you.

Together we'll make it possible...

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.