IT Support Engineer

Working as part of an IT Support team providing an excellent quality IT support service to the College campus including staff,students, and visitors to the College.

Key responsibilities and accountabilities:

IT Support Engineer (first and second-line support)

Provide a professional, effective and competent IT support service to students, staff and visitors.

• Assist/help students to log into computers, internet and Student Management System for the first time.
• Explain to students the procedures and policies of the safe computer usage.
• Assist students with day to day problems regarding computer log in and Student Management System log in.
• Help lecturers to set equipment before the classes
• Carry out regular checks in the Library and classrooms
• Report any problems to the line manager
• Have a knowledge of Windows 10, server 2008/2012, active directory, exchange and MS Office
• Install and move PCs, printers, Fax, Switches/Hubs from one lab to another if required so.
• Install Printers, software on PC's under the instructions of line manager
• Install and replace network cables, phone lines, camera cables & shifting floor boxes under the instruction of seniors
• Install and move phone sockets, network sockets and camera sockets
• Check air conditions temperature and air ventilation in rooms to control heating and fresh air. All equipment to work on strict timing control to avoid wastage of electricity and equipment
• Take staff and student photographs for ID cards during the start of new intakes and during the year if replacement ID card is required
• Ensure line management are made aware of any serious incidents ( relevant to Electricity, Fire, or Health and Safety hazards)
• Assist with the production of ID cards, student photos, printings, etc.
• Act at all times to strengthen the professional status of IT services within FSB
• Assist students by providing guidance, investigating questions and troubleshooting issues for desktop hardware and applications, network connectivity and related issues
• Routinely interact and respond promptly to end user requests and enquiries via telephone, email and in person.
• Document reported problems and perform trouble ticket tracking, escalation, resolution, documentation and follow up
• Attend all mandatory, refresher and internal training courses
• To have a flexible approach to work if required to carry out other reasonable duties
• To maintain a high level of security and confidentiality of information in your work at all times.

Job Types: Full-time, Permanent

Schedule:

• Monday to Friday

Work Location: In person