Customer Service Advisor

Customer Service Advisor (Full Time, Monday to Friday, Office Based)

Worsley, Manchester

Competitive salary, Pension, Life Cover and Private Healthcare

TAG Heuer: the Swiss Avant-Garde watchmaker since 1860. Avant-garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach and a cool and free-minded spirit to think ahead. TAG Heuer watches and chronographs are an authentic concentration of innovation, design and engineering for bold, confident people who are connected to the future.

At TAG Heuer, we believe that victories in life result from the choices we make, every fraction of a second!

We are looking for an enthusiastic individual to join our Aftersales Customer Service team.

You will be responsible for:

·Providing advice and information to TAG Heuer clients. It is essential that you’re able to handle all calls and emails with empathy and professionalism.

·Developing an in-depth knowledge of TAG Heuer products (training will be provided).

·Offering a pro-active and high standard of service. Willingness to go the extra mile to ensure clients experience a level of service in line with brand values.

·Handling challenging customers and being able to provide them with detailed information in a professional manner.

·Effective use of our in-house database and systems to ensure we maintain accurate records.

·Communicate effectively with internal departments. This will enable you to obtain the correct information required to feedback to clients with relation to turnaround times, repair costs and technical information.

·You will be working alongside a large team so as well as using initiative and working on your own, you need to be a strong team player and assist the development of the team when necessary.

·Being flexible and supporting all areas of customer service in times of absence.

Profile:

·Previous experience of working within a telephone-based customer service role

·Strong administrative and organisational skills

·Excellent communication skills both written and verbal

·Appreciation of luxury service and brand values

If you like challenges, innovation, out-of-the-box thinking and working with striking people, we would love to hear from you.

TAG Heuer is committed to equal opportunities, we foster and embrace diversity and inclusion within our teams. Qualified applicants will receive consideration without regard to race, colour, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, disability or any other legally recognised protected basis.

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Application deadline: Ongoing

Job Type: Full-time

Benefits:

• Company events
• Company pension
• Employee discount
• Life insurance
• On-site parking
• Private medical insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Manchester, M28 3GN: reliably commute or plan to relocate before starting work (preferred)

Work Location: One location